Lounge Service Agent ($18.62/h) YOW

Swissport International AG•Ottawa, ON

4d•Onsite

About The Position

As an aviation services provider, Swissport offers Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe. If you have a passion for hospitality, enjoy meeting new people, and want to give customers a great start to their travels in a bustling & exciting airport setting, then this is the role for you! Swissport operates 50+ airport lounges across the world under the brand name of “Aspire Lounges”. Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi, and a fantastic experience before their flight, no matter the reason for the journey.

Requirements

High School diploma or GED equivalent.
Available to start as early as 4 am, flexible to work various shifts (days, evenings, nights, weekends, holidays).
Strong communication skills in English, spoken and written.
Passionate about customer service.
Must have relevant work experience.
Self-motivated and able to work independently.
Attentive to detail and numerate.
Ability to follow processes and procedures and apply a flexible approach when required.
Communication and writing skills.
Ability to use computers and knowledge to work with Microsoft applications (Word, Excel, PowerPoint).
Good organizational skills and the ability to prioritize.
Positive attitude.
Ability to stand for long periods of time.

Nice To Haves

French language skills.
Experience in the Hospitality/F&B industry.

Responsibilities

Provide passengers with an exceptional level of customer service.
Greet passengers, introduce them to lounge aspects, advise on services, and maintain customer loyalty.
Verify guest eligibility for lounge access.
Address guest inquiries and resolve issues or complaints promptly and professionally.
Document guest feedback and report incidents or maintenance needs to the Lounge Manager.
Restock shelves and coolers; assist with inventory checks.
Collect dirty items, support back-of-house operations, and ensure washroom checks are done.
Prepare and handle duties, and monitor alcoholic consumption of customers.
Serve customers in different areas of the lounge and bar.
Carry out regular checks of all lounge areas to ensure a professional image and follow up with maintenance works.
Ensure proper cleaning procedures are followed and personal protective equipment (PPE) is always worn.
Follow all health and safety regulations.
Perform other duties as assigned by the Lounge Supervisor.