Lounge / In-Room Dining Server (Part-Time)

Nobu Hotel Toronto • Toronto, ON

5d • Onsite

About The Position

This position is responsible for providing exceptional breakfast, lunch, and dinner service to hotel guests, whether in the lounge setting or through in-room dining. The server ensures a positive and efficient dining experience, maintaining high standards of service and professionalism.

Requirements

• Previous experience in food and beverage service, preferably in a hotel setting.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food and beverage service standards and procedures.
• Ability to use POS systems and handle cash and credit card transactions.
• Food Handlers and SmartServe certification.
• Professional appearance and demeanour.
• Ability to lift and carry heavy trays and push carts.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Greet and seat guests in the lounge area.
• Take food and beverage orders accurately.
• Serve beverages, including alcoholic drinks, and food items.
• Maintain a clean and organized lounge environment.
• Process payments and handle cash transactions.
• Provide knowledgeable recommendations on menu items.
• Take in-room dining orders over the phone or through online systems, ensuring accuracy and clarity.
• Prepare and assemble in-room dining trays and carts, ensuring all items are present and presented attractively.
• Deliver in-room dining orders to guest rooms promptly and courteously, setting up tables and explaining menu items.
• Retrieve in-room dining trays and carts from guest rooms in a timely manner.
• Ensure accurate billing and processing of in-room dining orders.
• Maintain cleanliness and organization of in-room dining areas.
• Maintain a thorough knowledge of menu items, ingredients, and preparation methods.
• Adhere to all food safety and sanitation guidelines.
• Communicate effectively with the kitchen team and other hotel departments.
• Provide exceptional customer service, anticipating guest needs and exceeding expectations.
• Follow all hotel policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed