Lottery Field Service Technician I

Brightstar Lottery•Kent, WA

53d•$29,120 - $52,458•Onsite

About The Position

Building Bright Futures! Brightstar seeks a Lottery Field Services Technician in Grand Rapids, MI. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Requirements

High school diploma or GED equivalent.
Minimum of two years of experience in a customer service-related position.
Background of at least two years in technical repair or a related hands-on field.
Valid driver's license and a driving record that meets company requirements.
Capacity to distinguish colors correctly while installing, troubleshooting, or repairing equipment.
Willingness to drive a 20-foot box truck occasionally without a commercial driver's license.
Residence within reasonable proximity to the assigned service area.
Ability to read, write, and communicate effectively in English is required

Nice To Haves

Familiarity with field service dispatch processes and route-based customer support.
Hands-on expertise troubleshooting electronic, mechanical, or communications equipment.
Inventory management experience involving equipment, replacement parts, tools, or consumable supplies.

Responsibilities

Transport, install, remove, and maintain Brightstar Lottery equipment, replacement parts, tools, and supplies.
Troubleshoot malfunctioning equipment by cleaning, adjusting, repairing, or replacing components to restore operation.
Communicate service activities, arrival and departure times, equipment issues, and resolutions accurately to Dispatch.
Deliver marketing materials and consumable supplies, including paper, ribbons, and bet slips, while maintaining accurate inventory records.
Train new retailers and provide refresher guidance on equipment procedures, including changing paper and ribbon.
Maintain an organized company vehicle and comply with driver training, vehicle use, and maintenance policies.
Complete required forms documenting field activities, equipment problems, and recommendations for procedural improvements.
Perform other duties as assigned.