Lot Operations Specialist (Manheim)
About The Position
Job Responsibilities: Processes all Lot Operations’ paperwork, forwarding invoices and items to be posted to appropriate areas in a timely manner. Assists with coordination of sale day lineup and execution of sale day activities (e.g. drive, assist customers in locating vehicles). Assists with the management of lot and office operations to ensure efficient operations and administration of pre- and post-sale. Assists management with coordination of departmental scheduling, working with temporary agencies, serving as a point of contact for recording employee absences. Responds to customer requests for assistance and ensures timely resolution. Maintains constant communications with commercial accounts, customer support, zone administrators, coordinators, and leadership to ensure effective coordination of lot operations activities. Communicates with other units in the auction process to ensure coordinated staging efforts and movement of vehicles. Capture and process electronic images of vehicles. Upload all pictures associated with electronic condition reports (ECR) and verify the quality and accuracy of each photograph. Maintain knowledge of Digital Quality Image (DQI) website. Re-image or request re-imaging of any substandard images. Verify vehicle identification and enter accurate vehicle information into the inspection system. (i.e., correct VIN, year, make model, sub series, & mileage. Inspect vehicle equipment and options, documenting results including damage, previous repairs, structural damage, missing or inoperable items. Inspect and record vehicle exterior condition, including but not limited to tires, frame, glass, panels and mechanical components. Inspect and record the vehicle interior condition, including but not limited to seats, dashboard and options. Enters vehicle data into computer/data management system. Follows all job-related safety and health procedures. Performs other duties as assigned by leadership.
Requirements
- High School Diploma/GED and 5 years’ experience in a related field.
- Safe drivers needed; valid driver’s license required.
Nice To Haves
- Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
- Track record of taking initiative in managing multiple priorities and working effectively under pressure when facing extremely short deadlines.
- Excellent verbal and written communication skills.
- Good judgment, discretion, tact, and the ability to work easily at all levels within the organization.
- Ability to partner well with colleagues in a matrixed work environment.
- Ability to work independently and to undertake responsibilities with minimal guidance.
- Adapting approach and comfortable with ambiguity.
- Must be adept at handling complex situations and businesses.
Responsibilities
- Processes all Lot Operations’ paperwork, forwarding invoices and items to be posted to appropriate areas in a timely manner.
- Assists with coordination of sale day lineup and execution of sale day activities (e.g. drive, assist customers in locating vehicles).
- Assists with the management of lot and office operations to ensure efficient operations and administration of pre- and post-sale.
- Assists management with coordination of departmental scheduling, working with temporary agencies, serving as a point of contact for recording employee absences.
- Responds to customer requests for assistance and ensures timely resolution.
- Maintains constant communications with commercial accounts, customer support, zone administrators, coordinators, and leadership to ensure effective coordination of lot operations activities.
- Communicates with other units in the auction process to ensure coordinated staging efforts and movement of vehicles.
- Capture and process electronic images of vehicles.
- Upload all pictures associated with electronic condition reports (ECR) and verify the quality and accuracy of each photograph.
- Maintain knowledge of Digital Quality Image (DQI) website.
- Re-image or request re-imaging of any substandard images.
- Verify vehicle identification and enter accurate vehicle information into the inspection system. (i.e., correct VIN, year, make model, sub series, & mileage.
- Inspect vehicle equipment and options, documenting results including damage, previous repairs, structural damage, missing or inoperable items.
- Inspect and record vehicle exterior condition, including but not limited to tires, frame, glass, panels and mechanical components.
- Inspect and record the vehicle interior condition, including but not limited to seats, dashboard and options.
- Enters vehicle data into computer/data management system.
- Follows all job-related safety and health procedures.
- Performs other duties as assigned by leadership.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
