Lost & Found Coordinator (1st Shift)

Holiday Inn Club Vacations•Kissimmee, FL

1d•Onsite

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Requirements

Ability to handle multiple tasks simultaneously
Must be detail oriented
Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals
Carries out any reasonable request by management of which the employee is capable of performing
Ability to speak clearly and effectively with outside vendors and employees of the organization
Must be at least 18 with a valid Driver License

Responsibilities

Answering incoming telephone calls
Logging of all lost and found items
Follow up with guests on all inquiries
Filing of all lost and found documentation
Maintaining database
Shipment of items to rightful owner
Maintain documentation of all incoming and outgoing Lost and Found items
Performance of regularly scheduled inventories
Maintain resort-wide Lost & Found database and making sure items are returned to the proper owner, when claimed
Visits to all lost and found areas throughout resort on a regular basis
Reports unsafe activities to supervisor and/or human resources
Assist the Security Dispatchers with taking and routing calls as needed
Participates in proactive team efforts to achieve departmental and company goals
Assist with the filing of daily security reports and logs
Assist the security managers with other administrative duties as assigned to include reporting mechanisms used by security management
Represents the security department in the resorts Ambassador program
Reports unresolved lost and found matters to security management and assists in initiation of all missing property investigations