Lost & Found Coordinator

Marriott Vacations Worldwide • Orlando, FL

2d • Onsite

About The Position

Manages all resort lost & found processes including logging, tracking, coordinating, shipping, & returning items, managing inventory, purging/ donating unclaimed items and generating necessary reports. Maintaining inventory and conducting regular audits of high valued items and safe stored items. Manages luggage storage for guest and keeps and records/ inventory of guest belongs. Maintains organization of luggage storage spaces. Receiving and returning of guest luggage and belongings. Manages property safe deposit boxes and assist guest in their utilization and assignment. Utilization of refrigeration units to manage & store guest perishables. Provide administrative assistance to department leadership including but not limited to training associates on the duties listed in this description. Receive, sort, and deliver internal and/or external mail to departments or guests Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Transmit information or documents using a computer, mail, or facsimile machine. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Stand, sit, or walk for an extended period of time or for an entire work shift. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Perform other reasonable job duties as requested by Supervisors.

Requirements

• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Manages all resort lost & found processes including logging, tracking, coordinating, shipping, & returning items, managing inventory, purging/ donating unclaimed items and generating necessary reports.
• Maintaining inventory and conducting regular audits of high valued items and safe stored items.
• Manages luggage storage for guest and keeps and records/ inventory of guest belongs.
• Maintains organization of luggage storage spaces.
• Receiving and returning of guest luggage and belongings.
• Manages property safe deposit boxes and assist guest in their utilization and assignment.
• Utilization of refrigeration units to manage & store guest perishables.
• Provide administrative assistance to department leadership including but not limited to training associates on the duties listed in this description.
• Receive, sort, and deliver internal and/or external mail to departments or guests
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats (e.g., small print).
• Transmit information or documents using a computer, mail, or facsimile machine.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Free on-site parking
• Discount at all on-site Food & Beverage outlets while on duty
• Work shoe credit through Shoes for Crews twice a year
• Quarterly celebrations - Food Trucks, Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed