Loss Prevention Officer

Marriott • Detroit, MI

12h • Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. This role involves locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse guest/employee disturbances, calling for outside assistance if necessary. A key part of the role is completing incident reports to document all Security/Loss Prevention related incidents, handling interruptions and complaints, and resolving safety hazard situations. The officer will escort unwelcome persons from the property and report to scenes of vehicle accidents/thefts, using proper code responses. They will also complete a Loss Prevention shift summary/daily activity report and maintain the confidentiality of all Security/Loss Prevention and property reports and documents, releasing information only to authorized individuals. Additionally, the role includes conducting investigations, gathering evidence, and conducting interviews with relevant parties. The position also requires adherence to all company policies and procedures, reporting accidents, injuries, and unsafe work conditions, completing safety training and certifications, and ensuring a clean and professional appearance. Protecting company assets, welcoming and acknowledging guests according to company standards, anticipating and addressing guest service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation are also essential. The role involves speaking with others using clear and professional language, preparing and reviewing written documents accurately and completely, developing and maintaining positive working relationships, and supporting team goals. Compliance with quality assurance expectations and standards is required. Physical requirements include standing, sitting, or walking for extended periods, reading and visually verifying information, inspecting tools and equipment, entering and locating work-related information on computers, moving at a speed required to respond to work situations (e.g., run, walk, jog), and performing other reasonable job duties as requested by Supervisors. Specific physical tasks include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Fine motor skills and hand-eye coordination are needed for manipulating objects. The role may also involve moving through narrow, confined, or elevated spaces, moving over sloping, uneven, or slippery surfaces, and reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Some states may have additional licensing/registration requirements.

Requirements

• Some states may have additional licensing/registration requirements to be considered for this position.

Nice To Haves

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• None

Responsibilities

• Patrol all areas of the property
• Assist guests with room access
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• Lock property entrances when required
• Conduct daily physical hazard inspections
• Respond to accidents, contact EMS or administer first aid/CPR as required
• Assist guests/employees during emergency situations
• Notify appropriate individuals in the event of accidents, attacks, or other incidents
• Defuse guest/employee disturbances
• Call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle all interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• Report to scenes of vehicle accidents/thefts
• Call for assistance using proper code responses
• Complete a Loss Prevention shift summary/daily activity report
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
• Conduct investigations and gather evidence
• Conduct interviews with relevant parties
• Follow all company policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Prepare and review written documents accurately and completely
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Enter and locate work-related information using computers and/or point of sale systems
• Move at a speed required to respond to work situations (e.g., run, walk, jog)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors

Benefits

• Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees