Loss Prevention Officer

Marriott•Marina del Rey, CA

1d•Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. This role involves locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse guest/employee disturbances, calling for outside assistance if necessary. A key responsibility is completing incident reports to document all Security/Loss Prevention related incidents, handling interruptions and complaints, and resolving safety hazard situations. The officer will escort unwelcome persons from the property without disrupting operations, report to scenes of vehicle accidents/thefts, and use proper code responses for assistance. Maintaining confidentiality of all Security/Loss Prevention and property reports/documents, and releasing information only to authorized individuals are crucial. The role also includes conducting investigations, gathering evidence, and conducting interviews with relevant parties. Additionally, the officer must follow all company policies and procedures, report accidents and unsafe conditions, complete safety training, ensure a clean and professional appearance, protect company assets, and welcome guests according to company standards. This involves anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with appreciation. Communication skills are important, requiring clear and professional language and accurate written documentation. Developing positive working relationships and supporting team goals are also expected, along with complying with quality assurance standards. Physical requirements include standing, sitting, or walking for extended periods, and potentially meeting additional state licensing/registration requirements. The role involves visually verifying information, inspecting equipment, using computers, moving at a speed required to respond to situations (e.g., run, walk, jog), and performing tasks that may require lifting, carrying, pushing, or pulling objects up to 50 pounds without assistance and over 75 pounds with assistance. Fine motor skills, hand-eye coordination, and the ability to move through narrow, confined, or elevated spaces, over sloping or uneven surfaces, and up and down stairs are also necessary. Other reasonable duties as requested by supervisors may be assigned.

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
Some states may have additional licensing/registration requirements to be considered for this position

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors