Loss Prevention Officer (Part-Time) - The Ben, Autograph Collection

Sage Hospitality • West Palm Beach, FL

4d • Onsite

About The Position

The Loss Prevention Officer is responsible for helping maintain a safe, secure, and welcoming environment for guests, associates, and visitors by monitoring access points, verifying guest identification, and enforcing hotel security procedures. This role combines vigilance with exceptional hospitality, maintaining a professional presence while supporting daily operations, special events, and incident response. Through strong observation, effective communication, and sound judgment, the Loss Prevention Officer helps protect hotel assets, promote safety, and contribute to a seamless luxury guest experience.

Requirements

• High school education or equivalent experience.
• Minimum two years prior experience in loss prevention.
• Current CPR and First Aid certification
• good communication skills
• ability to recognize drug and alcohol abuse.
• Ability to communicate through a portable radio.
• Excellent hearing required to communicate with guests, employees, managers, use radio.
• Excellent vision required for emergencies, visual safety inspections.
• Excellent speech communication skills required to communicate with guests, employees, managers, use radio
• Excellent comprehension and literacy required to complete reports, logs.

Nice To Haves

• May require a second language.

Responsibilities

• Patrol all areas of the property including outside parking lots on a regular basis.
• Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
• Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
• Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
• Complete the necessary security forms to document losses of property or personal injury to guest or associate.
• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
• Conduct investigations of security incidents.
• Enforce the 'No Solicitation Policy' of the property.

Benefits

• Eligible to participate in the Company’s 401(k) program with employer matching
• Great discounts on Hotels, Restaurants, and much, more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED