Loss Prevention Officer - day shift

Valor Hospitality Partners • Gulf Shores, AL

1d • Onsite

About The Position

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Valor is a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality. A loss prevention officer's job involves patrolling the property, monitoring surveillance systems, and ensuring the safety and security of guests and staff. Key duties include responding to emergencies, handling incidents and complaints, conducting safety inspections, and documenting all activities through detailed reports. The role also requires enforcing hotel policies, resolving security and safety hazards, and investigating incidents.

Requirements

• Strong knowledge of hotel layout and life safety systems.
• Ability to perform physical tasks such as walking, standing, and potentially lifting objects.
• Proficiency in using computers for report writing and data entry.
• Excellent communication, problem-solving, and de-escalation skills.
• High school diploma or equivalent is often required.

Responsibilities

• Actively patrol all areas of the property, monitor surveillance cameras and alarm systems, and ensure all property entrances are secured when necessary.
• Assist guests with room access, respond to their requests, and handle their complaints and concerns with courtesy.
• Be prepared to respond to accidents, medical emergencies, and other security incidents, including administering first aid/CPR or calling external emergency services when needed.
• Conduct daily physical hazard inspections to identify and resolve safety issues.
• Assist in emergency situations and defuse disturbances to ensure the safety of guests and employees.
• Document all security and loss prevention-related incidents by completing detailed reports.
• Conduct investigations, gather evidence, and interview relevant parties when necessary.
• Address violations of hotel policies or civil laws to protect guests, employees, and property.
• Escort any unauthorized individuals from the property.

Benefits

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees