Officer-Loss Prevention

Marriott•Panama City, FL

11d•Onsite

About The Position

This position is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. The role involves locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse guest/employee disturbances, calling for outside assistance if necessary. Key duties include completing incident reports, handling interruptions and complaints, resolving safety hazard situations, and escorting unwelcome persons from the property. The role also requires reporting to scenes of vehicle accidents/thefts, using proper code responses for assistance, and completing a Loss Prevention shift summary/daily activity report. Maintaining confidentiality of all security and property reports/documents and releasing information only to authorized individuals is crucial. The position involves conducting investigations, gathering evidence, and conducting interviews. Additionally, the officer must follow all company policies and procedures, report accidents and unsafe conditions, complete safety training, maintain a professional appearance, protect company assets, and provide excellent guest service according to company standards. This includes anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with appreciation. Effective communication, both verbal and written, is essential, as is developing and maintaining positive working relationships and supporting team goals. The role requires standing, sitting, or walking for extended periods, reading and visually verifying information, inspecting equipment, using computers, and moving at a speed required to respond to work situations. Physical requirements include moving, lifting, carrying, pushing, pulling, and placing objects, grasping and manipulating objects, moving through narrow or elevated spaces, and moving over sloping or uneven surfaces. Performing other reasonable job duties as requested by supervisors is also part of the role.

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
Ability to stand, sit, or walk for an extended period of time
Ability to read and visually verify information in a variety of formats (e.g., small print)
Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
Ability to enter and locate work-related information using computers and/or point of sale systems
Ability to move at a speed required to respond to work situations (e.g., run, walk, jog)
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Ability to move through narrow, confined, or elevated spaces
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to speak with others using clear and professional language
Ability to prepare and review written documents accurately and completely
Ability to develop and maintain positive working relationships with others
Ability to support team to reach common goals
Ability to comply with quality assurance expectations and standards
Ability to follow all company policies and procedures
Ability to report accidents, injuries, and unsafe work conditions to manager
Ability to complete safety training and certifications
Ability to ensure uniform and personal appearance are clean and professional
Ability to maintain confidentiality of proprietary information
Ability to protect company assets
Ability to welcome and acknowledge all guests according to company standards
Ability to anticipate and address guests’ service needs
Ability to assist individuals with disabilities
Ability to thank guests with genuine appreciation

Nice To Haves

Some states may have additional licensing/registration requirements to be considered for this position.

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors