Loss Prevention Officer

The Hedreen Hotel Employer•Seattle, WA

9d•$0 - $25•Onsite

About The Position

We are seeking a Renaissance Loss Prevention Officer to create a safe environment for guests and staff members. The successful Loss Prevention Officer ensures safety practices of employees and guests throughout the hotel, and of course, they are relationship builders, as they handle emergent situations in a calm, de-escalating manner, and assist with guest requests while applying customer service. This position reports to the Loss Prevention Manager, and the primary responsibilities are listed below, to include and are not limited to the following:

Requirements

High school diploma or equivalent
Must have Weekend availability
Previous security experience in a hotel or similar environment and/or formal training in Loss Prevention/Security, and 2+ years in a position working with the general public
Must be able to write, type, and verbally communicate clearly and proficiently in English, and while utilizing phone and computer systems
Proficient computer skills
Ability to de-escalate dynamic situations
Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment
Valid WA State driver’s license - On occasion, this position may be required to park guest vehicles. Must obtain a driver abstract after contingent offer

Responsibilities

Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Calmly respond to incidents and accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort individuals from the property if necessary
Conduct investigations, gather evidence, and facilitate interviews with relevant parties
Accurately complete required shift reports and maintain confidentiality of all loss prevention documents
Receive and facilitate deliveries of incoming and outgoing packages
Gather, log and assist with shipping of Lost and Found items from the hotel property
Valet Park guest vehicles
Support other hotel departments as-needed with logistics tasks such as: Food delivery, Amenities delivery and other tasks as assigned
All other duties assigned

Benefits

Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750/week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events