Loss Prevention Officer

HM Alpha Hotels & Resorts•Houston, TX

About The Position

The Loss Prevention Officer helps create a safe, secure, and welcoming environment for hotel guests and staff. The position maintains the integrity of hotel operations and the guest experience by proactively patrolling the property, responding to incidents, assisting during emergencies, and supporting compliance with regulations and internal policies. Weekend and special-event coverage is primarily needed, mainly on day and swing shifts.

Requirements

High School Diploma or equivalent required.
Successful completion of a background check prior to employment.
Remain alert to disturbances, suspicious behavior, and safety risks across hotel premises.
Respond swiftly and calmly to emergencies, accidents, or security concerns and secure assistance as needed.
Strong verbal communication skills for professional interaction with guests, team members, and local authorities.

Nice To Haves

Experience in security, loss prevention, or a guest-facing safety role preferred.

Responsibilities

Patrol lobbies, corridors, public rooms, and other public areas.
Confer with management and interview guests and employees to detect policy or legal infringements and investigate disturbances, complaints, thefts, and vandalism.
Look for fires, unsafe conditions, and damaged or inoperative safety equipment in public areas.
Warn or eject troublemakers and caution careless persons.
Obtain assistance for accident victims and file accident reports.
Notify staff about the presence of persons with questionable reputations.
Assist management and enforcement officers during emergency situations.
When appropriate, enter and check rooms of guests suspected of leaving without paying, confirm suspicions, and seize remaining personal property.
Perform other duties as assigned.
Identify and address suspicious behavior or individuals on the property.
Support recovery of property left by guests who may have departed without settling their accounts.