Loss Prevention Officer

Marriott•Atlanta, GA

10h•Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. This role involves locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse guest/employee disturbances, calling for outside assistance if necessary. A key responsibility is completing incident reports to document all Security/Loss Prevention related incidents, handling interruptions and complaints, and resolving safety hazard situations. The officer will escort unwelcome persons from the property and report to scenes of vehicle accidents/thefts, using proper code responses for assistance. A Loss Prevention shift summary/daily activity report must be completed, and all Security/Loss Prevention and property reports/documents must be kept confidential, with information released only to authorized individuals. The role also includes conducting investigations, gathering evidence, and conducting interviews with relevant parties. Additionally, the officer must follow all company policies and procedures, report accidents and unsafe conditions, complete safety training, maintain a clean and professional appearance, protect company assets, and welcome guests according to company standards. This includes anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with appreciation. The role requires speaking clearly and professionally, preparing and reviewing written documents accurately, developing positive working relationships, and supporting team goals. Compliance with quality assurance expectations and standards is mandatory. Physical requirements include standing, sitting, or walking for extended periods, and potentially additional state-specific licensing/registration. The officer must be able to read and visually verify information, inspect equipment for defects, use computers and point of sale systems, and move at a speed required to respond to work situations, including running, walking, or jogging. Objects weighing up to 50 pounds must be moved, lifted, carried, pushed, pulled, and placed without assistance, and objects weighing over 75 pounds with assistance. Fine motor skills and hand-eye coordination are needed for manipulating objects. Movement may occur through narrow, confined, or elevated spaces, and over sloping, uneven, or slippery surfaces, as well as up and down stairs or ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is required. Other reasonable job duties may be requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors