Loss Prevention Lead
About The Position
This position is responsible for conducting key control audits, monitoring electronic key boxes, issuing/receiving master keys, radios, and beepers, and ensuring the safekeeping of these items. The role involves patrolling all areas of the property, assisting guests with room access, and monitoring Closed Circuit Televisions and alarm systems. The Loss Prevention Lead will respond to accidents, administer first aid/CPR as required, and assist guests and employees during emergency situations. This role also includes notifying appropriate individuals of incidents, defusing guest/employee disturbances, and calling for outside assistance when necessary. Completing incident reports, resolving safety hazards, and escorting unwelcome persons from the property are key duties. The position also requires reporting to scenes of vehicle accidents/thefts, using proper code responses, and completing a Loss Prevention shift summary/daily activity report. Maintaining confidentiality of all reports and documents, and releasing information only to authorized individuals are essential. Providing proper paperwork to employees requiring outside medical treatment, and typing, proofreading, and copying security reports are also part of the role. Additionally, the Lead will assist management in training and motivating, serve as a role model, and assign and ensure work tasks are completed on time. The role also emphasizes following all company policies and procedures, reporting accidents and unsafe conditions, maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service. This includes welcoming and acknowledging guests, anticipating and addressing service needs, assisting individuals with disabilities, and thanking guests with appreciation. Communication skills are important, including speaking clearly and professionally, preparing and reviewing written documents accurately, and answering telephones with appropriate etiquette. Developing positive working relationships, supporting team goals, and responding appropriately to employee concerns are also expected. The role requires ensuring quality assurance expectations and standards are met. Some states may have additional licensing/registration requirements. The position involves reading and visually verifying information, inspecting tools and equipment, entering and locating work-related information using computers, and moving at a speed required to respond to work situations. Physical requirements include standing, sitting, or walking for extended periods, moving, lifting, carrying, pushing, pulling, and placing objects (up to 50 lbs without assistance, over 75 lbs with assistance), grasping and manipulating objects with fine motor skills, moving through narrow or elevated spaces, and moving over sloping or uneven surfaces, including stairs and ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also required. Other reasonable job duties may be requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience
- No supervisory experience
- None
Nice To Haves
- Some states may have additional licensing/registration requirements to be considered for this position.
Responsibilities
- Conduct key control audit
- Monitor electronic key boxes
- Issue/receive master keys, radios, and beepers
- Ensure the safekeeping of keys, radios, and beepers
- Patrol all areas of the property
- Assist guests with room access
- Monitor Closed Circuit Televisions and alarm systems
- Respond to accidents
- Administer first aid/CPR as required
- Assist guests/employees during emergency situations
- Notify appropriate individuals in the event of accidents, attacks, or other incidents
- Defuse guest/employee disturbances
- Call for outside assistance if necessary
- Complete incident reports to document all Security/Loss Prevention related incidents
- Resolve safety hazard situations
- Escort unwelcome persons from the property
- Report to scenes of vehicle accidents/thefts
- Call for assistance using proper code responses
- Complete a Loss Prevention shift summary/daily activity report
- Maintain confidentiality of all reports/documents
- Release information only to authorized individuals
- Provide proper paperwork to employees requiring outside medical treatment
- Type, proofread, and copy security reports
- Assist management in training and motivating
- Serve as a role model
- Assign and ensure work tasks are completed on time
- Follow all company policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Ensure quality assurance expectations and standards
- Read and visually verify information in a variety of formats
- Visually inspect tools, equipment, or machines
- Enter and locate work-related information using computers and/or point of sale systems
- Move at a speed required to respond to work situations
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
- Move through narrow, confined, or elevated spaces
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Perform other reasonable job duties as requested by Supervisors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
