Lead Loss Prevention Officer

Marriott•Oakland, CA

1d•$33 - $34•Onsite

About The Position

This position is responsible for conducting key control audits, monitoring electronic key boxes, issuing and receiving master keys, radios, and beepers, and ensuring the safekeeping of these items. The role involves patrolling all areas of the property, assisting guests with room access, and monitoring Closed Circuit Televisions and alarm systems. The Lead Loss Prevention Officer will respond to accidents, administer first aid/CPR as required, and assist guests and employees during emergency situations. This role also includes notifying appropriate individuals of incidents, defusing guest/employee disturbances, and calling for outside assistance when necessary. Responsibilities also encompass completing incident reports, resolving safety hazard situations, escorting unwelcome persons from the property, and reporting to scenes of vehicle accidents/thefts. The position requires calling for assistance using proper code responses, completing a Loss Prevention shift summary/daily activity report, and maintaining the confidentiality of all reports and documents. Additionally, the role involves providing proper paperwork to employees requiring outside medical treatment, typing, proofreading, and copying security reports, and assisting management in training and motivating staff while serving as a role model. The Lead Loss Prevention Officer will assign and ensure work tasks are completed on time. The role also requires adherence to all company policies and procedures, reporting accidents, injuries, and unsafe work conditions, ensuring a clean and professional appearance, maintaining confidentiality of proprietary information, and protecting company assets. A key aspect of the role is welcoming and acknowledging all guests according to company standards, anticipating and addressing guests’ service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation. Communication skills are essential, including speaking with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette. Developing and maintaining positive working relationships, supporting team goals, and listening and responding appropriately to employee concerns are also crucial. The role ensures quality assurance expectations and standards are met. Some states may have additional licensing/registration requirements. The position requires reading and visually verifying information, visually inspecting tools and equipment, entering and locating work-related information using computers, moving at a speed required to respond to work situations (e.g., run, walk, jog), and standing, sitting, or walking for extended periods. Physical requirements include moving, lifting, carrying, pushing, pulling, and placing objects, with specific weight limits and assistance requirements. Fine motor skills, hand-eye coordination, and the ability to move through various spaces and over different surfaces are necessary. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the job duties. Other reasonable job duties as requested by Supervisors may be assigned.

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
Some states may have additional licensing/registration requirements to be considered for this position
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Nice To Haves

None

Responsibilities

Conduct key control audit
Monitor electronic key boxes
Issue/receive master keys, radios, and beepers
Ensure the safekeeping of these items
Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions and alarm systems
Respond to accidents
Contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Resolve safety hazard situations
Escort unwelcome persons from the property
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all reports/documents; release information only to authorized individuals
Provide proper paperwork to employees requiring outside medical treatment
Type, proofread, and copy security reports
Assist management in training and motivating; serve as a role model
Assign and ensure work tasks are completed on time
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure quality assurance expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors