Loss Prevention Investigator

OnTrac • Detroit, MI

1d • Remote

About The Position

OnTrac is hiring a Loss Prevention Investigator! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of relevant experience in investigations, loss prevention, or related field
• Deep understanding of industry principles and terminology
• Working knowledge of standard office software and technologies
• Ability to ensure adherence to regulatory requirements and company security protocols during investigations
• Willingness to travel up to 25%

Nice To Haves

• You communicate clearly and professionally, maintaining credibility with employees, leadership, and cross-functional partners.
• You collaborate effectively within a team environment, partnering with HR, Operations, and Security to drive resolution.
• You operate effectively in fast-paced environments, prioritizing tasks while maintaining accuracy and attention to detail.
• You apply judgment to solve problems with limited information, adapting existing methods to determine the best course of action.
• You work independently with strong ownership, driving investigations forward while aligning with key review milestones.

Responsibilities

• Investigate suspected employee theft, fraud, and misconduct within the warehouse environment.
• Collect and analyze evidence including transaction data, shipping records, surveillance footage, and witness statements.
• Conduct interviews with employees and witnesses in accordance with company policies and legal guidelines.
• Prepare detailed investigation reports and present findings to HR and management for action.
• Collaborate with HR on disciplinary measures and termination processes when necessary.
• Maintain accurate documentation of investigative activities and ensure alignment with audit and compliance requirements.
• Recommend preventive measures and process improvements to reduce internal theft opportunities.
• Assist in training supervisors and employees on loss prevention policies, ethical practices, and security protocols.

Benefits

• Medical, Dental, and Vision insurance
• HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits
• 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program
• A Safe and clean work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior