LOSS PREV/CUSTOMER ENGAGEMENT SPEC

The Kroger Co.•Portland, OR

About The Position

Provide customer service by acknowledging customers as they enter and exit the store, answering questions, assisting with deactivation of electronic article surveillance (EAS) devices, and monitoring the Greeter Kiosk. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Model customer-first behavior and encourage other associates to deliver excellent customer service.

Requirements

High school diploma or GED.
Strong attention to detail.
Demonstrated ability to maintain confidentiality and protect sensitive information.
Ability to work in a fast-paced environment.
Ability to work within strict time frames and resolute deadlines.
Strong critical thinking skills and ability to draw conclusions.
Must be able to perform the essential job functions of the position with or without reasonable accommodation.

Nice To Haves

Ability to speak a second language.
Knowledge of Kroger policies, procedures, and organizational structure.

Responsibilities

Acknowledge customers in a friendly manner as they enter and exit the store.
Maneuver in the store’s entry and exit areas.
Politely ask customers to show receipts for non-bagged items and direct customers to registers when non-bagged items are observed.
Respond to activations of Electronic Article Surveillance (EAS) systems.
Assist customers with deactivation of EAS devices.
Answer customer questions about the location of items or store sections.
Communicate directly with the district Asset Protection (AP) manager or district AP specialists to report suspicious behavior.
Assist customers with bascarts that may lock up with Purcheck.
Report safety concerns to a supervisor.
Comply with corporate policies and promote and follow company initiatives.
Maintain flexibility to work any shift.