Loss Prev/Customer Engagement Spec

Kroger • Salt Lake City, UT

4d

About The Position

Provide customer service by acknowledging customers as they enter and exit the store, answering questions, assisting with the deactivation of electronic article surveillance devices, and monitoring the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role supports customer service and loss prevention by responding to electronic article surveillance activations, directing customers to registers when non-bagged items are observed, communicating suspicious behavior to Asset Protection personnel, and reporting safety concerns. Associates must maintain flexibility to work any shift and perform the essential job functions with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Strong attention to detail.
• Demonstrated ability to maintain confidentiality and protect sensitive information.
• Ability to work in a fast-paced environment.
• Ability to work within strict time frames and resolute deadlines.
• Strong critical-thinking skills and ability to draw conclusions.
• Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

• Ability to speak a second language.
• Knowledge of Kroger policies, procedures, and organizational structure.

Responsibilities

• Model customer-first behavior and deliver and encourage excellent customer service.
• Acknowledge customers in a friendly manner as they enter and exit the store.
• Maneuver in the store's entry and exit areas.
• Politely ask customers to show their receipt for non-bagged items and direct them to registers when non-bagged items are observed.
• Respond to activations of Electronic Article Surveillance (EAS) systems.
• Assist customers with deactivation of EAS devices.
• Answer customer questions about the location of items or sections within the store.
• Communicate directly with the district Asset Protection (AP) manager or district AP specialists to report suspicious behavior.
• Assist customers with bascarts that may lock up with Purcheck.
• Report safety concerns to a supervisor.
• Comply with corporate policies and promote and follow company initiatives.
• Maintain flexibility to work any shift.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED