Loss Prevention Attendant (Marriott's Aruba Surf Club)

Marriott•Palm Beach, FL

13d•Onsite

About The Position

The Loss Prevention Attendant is responsible for conducting investigations and gathering evidence related to theft, fraud, or lost items, as well as handling various guest complaints and incidents such as noise complaints, assaults, and food poisoning. This role involves interviewing relevant parties, assisting with and notifying appropriate authorities in case of accidents or incidents, and completing detailed incident reports. The attendant will also manage business interruptions and complaints, including dealing with suspicious individuals, civil disturbances, noise complaints, and intoxicated individuals. A key part of the role is to escort unwelcome persons from the property and to de-escalate guest or employee disturbances, summoning authorities if necessary and documenting all incidents. The position requires adherence to all company and safety/security policies, reporting accidents and unsafe conditions, maintaining confidentiality, and protecting company assets. Additionally, the role involves providing excellent guest service, communicating professionally, maintaining positive working relationships, and utilizing computer systems for work-related information. Some states may have additional licensing requirements. The role also involves visual inspection of items and the ability to move at a speed required for work situations, including running and walking. Extended periods of standing, sitting, or walking are expected, as is the ability to lift and move objects up to 50 pounds without assistance and over 75 pounds with assistance. Fine motor skills, hand-eye coordination, and the ability to navigate various physical environments, including narrow, confined, or elevated spaces, and uneven or slippery surfaces, are also necessary. This includes reaching, bending, twisting, pulling, and stooping. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
Conduct interviews with relevant parties to obtain statements and information related to incidents.
Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to management.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Move at a speed required to respond to work situations (e.g., run, walk, jog).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.