Loss Prevention Associate II

TJX•Burtonsville, MD

3d•Onsite

About The Position

The Loss Prevention Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visual deterrent to potential loss or dishonesty while wearing a company-issued body-worn camera. The associate contributes to a positive customer shopping experience and maintains a strong partnership with store teams and loss prevention. Sound judgment is required to protect personal and others’ safety and the Company brand, while following company policies, procedures, culture, and values. The associate maintains a professional stance in a designated area at the front of the store or in a department, greets customers courteously, and directs requests for assistance to store management or customer service using a company-issued radio. The role includes observing and reporting suspicious behavior or critical incidents, conducting a closing safety sweep with a member of management, and documenting required incidents in AIIM Case Management. Other duties may be assigned. The position requires strong verbal and written communication, sound decision-making, initiative, the ability to work independently, and effective workload and time management. Candidates should be able to stand for long periods and have 0–2 years of retail or security experience. The starting pay range is USD $18.00–$19.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Support the District Loss Prevention Manager and Store Management in carrying out core loss-prevention responsibilities.
Act as a visual deterrent to potential loss or dishonesty.
Maintain a proper, professional stance in a designated area at the front of the store or in a department.
Review and understand the Store Emergency Response Guide.
Wear a complete company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to company policies and procedures and support company culture and values.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.

Benefits

Associate discount
Employee Assistance Program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child-care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates meeting service or hours requirements
Medical insurance for associates meeting service or hours requirements
Dental insurance for associates meeting service or hours requirements
Vision insurance for associates meeting service or hours requirements
Health Savings Account (HSA) for associates meeting service or hours requirements
Health care Flexible Spending Account (FSA) for associates meeting service or hours requirements
Life insurance for associates meeting service or hours requirements
Short- and long-term disability for associates meeting service or hours requirements
Paid parental leave for associates meeting service or hours requirements
Paid holidays, vacation, and sick time for associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance