Loss Prevention Associate II

The TJX Companies, Inc.•Worcester, MA

6d•$16 - $19•Onsite

About The Position

The Loss Prevention Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities, primarily serving as a visible deterrent to potential loss or dishonesty while wearing a body-worn camera. The associate supports a positive customer shopping experience and maintains strong partnerships with store teams and Loss Prevention. They use sound judgment to protect their own safety, the safety of others, and the Company brand, while following Company policies and supporting its culture and values. The role includes maintaining a professional presence at the front of the store or in a department, greeting customers courteously, directing customer requests to store management or customer service by Company-issued radio, and observing and reporting suspicious behavior or critical incidents. The associate reviews the Store Emergency Response Guide, completes a closing safety sweep with a member of management, documents required incidents in AIIM Case Management, and performs other duties as assigned.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Maintain a proper and professional stance in the designated area at the front of the store.
Act as a visual deterrent to prevent potential loss or dishonesty.
Review and understand the Store Emergency Response Guide.
Wear a complete Company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to all Company policies and procedures.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.