Loss Mitigation Officer

STCU•Liberty Lake, WA

1d•$23 - $32•Onsite

About The Position

The Loss Mitigation Officer independently calls on and manages complex delinquency portfolios to minimize losses and reduce institutional risk. The role emphasizes regulatory compliance, strategic decision-making, and member-centered solutions, and contributes directly to key financial performance metrics and the credit union’s risk management strategy. Officers are expected to develop expertise as they take on higher volumes, complex collection tasks, and opportunities to support team development. The position requires living within daily commuting distance of STCU Headquarters in Liberty Lake, Washington. Duties may also include temporary assignment to other locations.

Requirements

High school diploma or equivalent.
At least two years of experience in account resolution, account maintenance, or a comparable role in a financial institution or related industry.
Demonstrated experience negotiating repayment terms, resolving overdue accounts, and managing high call volumes.
Proficient knowledge of MS Office programs, including Outlook, Word, Excel, and Teams.
Ability to regularly talk, hear, and operate a computer, keyboard, and mouse; occasionally lift, pull/push, and carry up to 10 pounds, with accommodations.
Must live within daily commuting distance of STCU Headquarters in Liberty Lake, Washington.

Nice To Haves

Certifications related to collections, finance, or credit risk.
Experience in consumer collections.
Working knowledge of consumer deposit and loan products and familiarity with FDCPA, UDAAP, and related regulations.

Responsibilities

Adhere to FDCPA and UDAAP standards and complete mandatory training to support regulatory compliance and operational integrity.
Contact and engage members with professionalism and empathy to identify causes of default and offer tailored recovery solutions for delinquent accounts.
Prepare and recommend accounts for repossession or charge-off after primary collection efforts have been exhausted.
Maintain departmental standards and achieve operational and service goals.
Identify collection-process inefficiencies and implement more effective methods; adapt to changes, strategies, and tools.
Process payments accurately and efficiently, including internal transfers, external ACH transactions, and debit card transactions.
Contribute to team success through continuous improvement, collaboration on departmental initiatives, ongoing training, and professional relationships.
Perform additional duties as assigned, including possible temporary assignments to other locations.