Loss Mitigation Officer

STCU•Liberty Lake, WA

About The Position

The Loss Mitigation Officer independently calls and manages complex delinquency portfolios to minimize losses and reduce institutional risk. The role emphasizes regulatory compliance, strategic decision-making, and member-centered solutions, and contributes to the credit union’s financial performance and risk management strategy. Officers are expected to build expertise, manage higher volumes and complex collection tasks, and mentor others as appropriate. The position requires living within daily commuting distance of STCU Headquarters in Liberty Lake, Washington. Duties may include temporary assignment to other locations.

Requirements

High school diploma or equivalent.
At least two years of experience in account resolution, account maintenance, or a comparable role in a financial institution or related industry.
Demonstrated experience negotiating repayment terms, resolving overdue accounts, and managing high call volumes.
Proficient knowledge of Microsoft Office programs, including Outlook, Word, Excel, and Teams.
Must live within daily commuting distance of STCU Headquarters in Liberty Lake, Washington.
Ability to regularly talk, hear, and operate a computer, keyboard, and mouse; occasionally lift, pull/push, and carry up to 10 pounds, with accommodations.

Nice To Haves

Certifications related to collections, finance, or credit risk.
Experience in consumer collections.
Working knowledge of consumer deposit and loan products.
Familiarity with FDCPA, UDAAP, and related regulations.

Responsibilities

Follow FDCPA and UDAAP standards and complete mandatory training to support regulatory compliance and operational integrity.
Contact and engage members with professionalism and empathy to identify causes of default and offer tailored recovery solutions.
Prepare and recommend accounts for repossession or charge-off after primary collection efforts have been exhausted.
Manage higher volumes and complex collection tasks, and mentor others to support team development and operational excellence.
Maintain departmental standards and reliably achieve operational and service goals.
Identify collection process inefficiencies and implement more effective methods while adapting to new strategies and tools.
Accurately and efficiently process payments, including internal transfers, external ACH transactions, and debit card transactions.
Collaborate on departmental initiatives, participate in ongoing training, and foster professional relationships that support a productive work environment.
Perform additional duties as assigned, including the possibility of temporary assignment to other locations.