REMOTE Loss Mitigation Escalation & Research Specialist

Carrington Mortgage • Orange, CA

3d • Remote

About The Position

The Loss Mitigation Escalation and Research Specialist will function as the point of contact for multiple departments within the company (i.e. Advocacy, Customer Research, Collections, Escrow, Mediation, Foreclosure, etc.) to provide details, timelines and documentation required by said departments to prepare timely responses to complaints, escalations & inquiries including, but not limited to, those from the CFPB, investors, state regulatory agencies, Better Business Bureau (BBB), borrower authorized legal counsel & 3rd parties, etc. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Requirements

• High school diploma required; college degree preferred.
• Four (4) years’ of combined experience in loss mitigation or mortgage servicing required.
• A strong working knowledge of Loss Mitigation process, investor programs & mortgage servicing guidelines.
• Excellent Fiserv knowledge and the ability to research in both system and imaging.
• An intermediate level of knowledge of Microsoft Suite of Applications (Word, Excel, Outlook, etc.)
• Excellent written and oral communication skills.
• Excellent problem solving skills.
• Ability to build a good working rapport with all levels of employees.
• Strong organizational skills with good attention to detail required.
• Ability to interact with mid-level, senior & executive management as well as be considered a business level subject matter expert (“SME”).
• Ability to think creatively and make recommendations on remediation of issues.
• Ability to make decisions that have significant impact on CMS’s and the department’s credibility, operations and services.
• Ability to make informal presentations, inside and/or outside the organization and speak in front of groups.

Responsibilities

• Responsible for tracking requests in an effective and timely manner to ensure regulatory response timelines are met while also providing trending information to Loss Mitigation Management.
• Research and respond to inquiries or requests in order to meet regulatory response timelines.
• Provide detailed responses that include root cause analysis and imaging documentation, as required.
• Partner with Managers and Supervisors within the Loss Mitigation Department to recommend resolution courses of action to solve problems identified during research process.
• Partner with other departments to address loan level issues and perform root cause analysis.
• Create and maintain a database to track issues received, resolution, and provide monthly updates to Management on issues and trends.
• Function as the subject matter expert for all Loss Mitigation departments.
• Assist management in identifying training opportunities and in creating an environment of continuous process improvement.
• Minimal travel supporting business operations may be required.
• Other duties and projects as assigned.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED