Loss Mitigation Intake Specialist

Selene Diligence•Dallas, TX

12d

About The Position

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Requirements

High school diploma or GED required
One year of related experience in mortgage servicing, financial document review, or customer service preferred.
Strong attention to detail and organizational skills.
Ability to manage a high volume of tasks while maintaining accuracy and meeting deadlines.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively in a team environment.
Proficiency in navigating multiple systems and screens simultaneously.
Demonstrated problem-solving abilities and a proactive, solution-oriented mindset.
Highly self-motivated and capable of working independently or collaboratively.

Nice To Haves

additional education or certification preferred

Responsibilities

Review incoming financial packages to determine the requestor, required documentation, and completeness.
Maintain and update a portfolio of loans to ensure compliance with CFPB timelines and Selene’s internal and private label requirements.
Upload and validate standard financial documents necessary for underwriting.
Collaborate with internal departments throughout the intake and review process.
Escalate complete financial packages to underwriting for further evaluation.
Accurately update multiple systems and screens within Selene’s system of record.