Loss Mitigation Administrative Assistant

First Financial Bank NA•Terre Haute, IN

1d•Onsite

About The Position

This role is ideal for someone who is highly organized, detail-oriented, and thrives in a structured, process-driven environment. Your work will directly support internal teams and help ensure accurate, compliant handling of high-risk loan accounts.

Requirements

High school diploma or equivalent required
Strong organizational and recordkeeping skills
Strong attention to detail and accuracy
Effective written and verbal communication skills
Ability to manage multiple priorities and meet deadlines
Proficiency in Microsoft Office (Word, Excel)
Ability to work independently and as part of a team
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).

Nice To Haves

Experience in mortgage servicing, collections, real estate, or loan operations preferred
Basic understanding of bankruptcy, foreclosure, or loss mitigation processes preferred

Responsibilities

Support loss mitigation processing: Assist with administrative activities related to bankruptcy, foreclosure, and delinquent loan accounts.
Maintain documentation and records: Track, update, and organize files and reports to ensure accuracy and compliance.
Assist with claims and valuations: Order appraisals and track property valuations in accordance with timelines.
Ensure compliance: Maintain documentation and processes aligned with regulatory requirements and internal policies.
Support disputes and servicing activity: Assist with loan-related disputes, insurance tracking, and account updates.
Provide administrative support: Assist with reporting, data tracking, and general support for Loss Mitigation, Collections, and Servicing teams.
Coordinate across teams: Work with internal departments to support timely processing and resolution of loan activities.
Support special processes: Assist with other servicing-related administrative functions.