Loss Management Specialist

Essent Guaranty•Radnor, PA

5d•Onsite

About The Position

The position of Loss Management Specialist works under moderate supervision that will assist the Director and/or Vice President of Loss Management in various areas of Loss Management. This employee will have general knowledge of the mortgage insurance industry, and be able execute his/her duties in accordance with the Master Policy requirements.

Requirements

Bachelor’s degree or equivalent experience.
Minimum of five (5) years in the Mortgage Servicing Industry or three (3) years in the Mortgage Insurance Industry.
Superior customer service skills.
Excellent verbal and written communication skills.
Proficient with Microsoft applications such as Word, Excel and Outlook.
Demonstrated analytical and creative problem solving skills.
Ability to work effectively as part of a team and interact with staff of all levels with the organization.
Knowledge of the mortgage industry.

Responsibilities

Ensure that new defaults and monthly updates are received from Insureds/Servicers as required by the Master Policy and processed accurately and timely. Follow up with Insureds/Servicers as needed.
Ensure that claims are reviewed upon receipt; documentation and information is requested timely; claims are processed and paid timely according to the terms of the Master Policy and Loss Management policies and procedures. Assist with preparation of Claims Committee Meeting documentation and agenda.
Assist with assigning properties to an approved vendor, obtaining insurance, recording deeds, the marketing of properties and the coordination of the sale/closing with the Legal and Finance teams. Assist with ordering Broker Price Opinion (BPO), review appraisals, fraud Investigations and timely payment of invoices for same.
Timely and courteous responses to Insured/Servicer/GSE/Internal inquires.
Assist with IT for enhancements to PASSPORT and Loss Management online.
Performs other duties as assigned by management.