Loss Recovery Specialist

Teleperformance•Toronto, ON

3d•Hybrid

About The Position

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision-making skills Progressive work environment- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins.

Requirements

Effectively work with our customers on their final obligations in the collection of written-off accounts and deficiency balance resulting from the sale or charge-off of the assets.
Responsible for coordinating vendor relationships, and activities for Arrears Management.
Strong communication and interpersonal skills
Solid problem-solving and decision-making skills
Able to handle difficult situations in a positive and professional manner.

Nice To Haves

Bachelor's degree in Business Administration, Finance, economics or Equivalent work experience in the finance industry
5+ years of experience in Customer Service and Collections
Commercial funding experience
French language speaking/writing is an asset

Responsibilities

Control trucking company portfolio recovery portfolio; including skip and deficiency files.
Make outbound calls, establish payment plans/settlements, follow-up with trustees, attorneys, and skip agencies to maximize recovery opportunities.
Ensure appropriate legal documents and reports are prepared in a timely and accurate manner such as completion of the Proof of Claims for customers who have made an Assignment in Bankruptcy, Legal Authorization Checklist, and completion of Abandonment/Settlement document.
Represent in legal actions when necessary.
Liaise with approved vendors for collections and recoveries.
Ensure vehicles are ordered, paid, and delivered in a timely manner.
Responsible for the payment of fuel, maintenance, and tolls for the company car program.
Tracking of kilometers completed monthly for taxation purposes.
Identify, quantify, report and manage all risks associated with outsourcing opportunities, process optimization and/or operational efficiencies, champion support for opportunities with management.
Continuous process, reporting and metric improvements for the recovery team, including creating process/training documentation.
Work closely with other departmental subject matter experts to share best practices, train staff and improve overall department knowledge of collections and recoveries in Arrears Management.