Loss Investigation Specialist - Seasonal

Crawford & Company•Fairfax, VA

1d•$33 - $43•Hybrid

About The Position

The Loss Investigation Specialist conducts field and fixed-site investigations of claims, accidents, and property damage. The role gathers information from insureds, knowledgeable parties, law enforcement, and others; takes photographs; obtains official reports; documents events and involved parties; and provides documentation, photos, diagrams, video, and reports for a Crawford Licensed Adjuster. Transportation-related reports may be due within eight hours. The position requires reliable transportation, a good-quality camera, internet access, and the ability to transmit reports and photos online. The specialist provides prompt customer service, escalates incidents or calls when needed, ensures appropriate documents are attached, and assists management with reports. The work is hybrid and includes driving and field investigations. The schedule is variable, may include on-call backup, and may require travel or work beyond normal business hours. The role also requires compliance with federal and state regulations, service standards, and the Crawford Code of Business Conduct. Crawford describes its employee offering as including competitive base pay, potentially applicable incentive rewards, a benefits package for eligible full-time employees, training and career-development programs, and sustainability programs. Listed benefits include medical, dental, and vision plans; prescription drugs; HSA, HRA, and FSA accounts; paid holidays, vacation, and sick leave; a 401(k) plan; tuition assistance; paid parental leave; supplemental health benefits; mental health support; virtual physical therapy; caregiving services; and a life assistance program.

Requirements

High school diploma, GED, or an equivalent combination of education and experience.
Complete and pass Crawford-specified training for placement on assignments.
Ability to operate a camera, computer, and/or office technology.
Strong verbal and written communication skills.
Strong attention to detail.
Ability to multitask.
Good diplomacy skills and the ability to reason in difficult situations.
Strong customer service skills.
Physical ability to crouch, reach, and lift heavy objects.
Ability to travel and conduct field investigations, including outside normal business hours when necessary.
Reliable transportation to and from accident scenes, a good-quality camera, and ability to transmit reports and photos via the internet.
Availability for a variable schedule, including on-call scheduling, and work beyond normal business hours when necessary.

Nice To Haves

For transportation positions, previous experience as a Casualty Claims Adjuster is preferred.
Experience in or with law enforcement or public service is a plus.
Little to no related experience is required; entry-level candidates are encouraged to apply.

Responsibilities

Conduct on-site claim or accident investigations, or fixed-site inspections of damage.
Interview insureds and people knowledgeable about the claim, law enforcement, and other relevant parties; take photographs; obtain official reports; gather event details; and document involved parties.
Provide documentation, photos, diagrams, and video as needed.
Collect and summarize information required by the client and Crawford, and prepare reports for a Crawford Licensed Adjuster; provide transportation reports within eight hours.
Provide prompt customer service to clients, insureds, claimants, and others.
Escalate incidents or calls to other parties for resolution as necessary.
Ensure correct documents are attached where appropriate.
Assist management with reports or provide reports as needed.
Work beyond normal business hours when necessary and participate in a variable work week that may include on-call backup scheduling.
Maintain the reputation and integrity of the company's insurance products by complying with federal and state regulations and service standards.
Uphold the Crawford Code of Business Conduct.
Travel to investigation sites as required and capture and transmit photos and reports using internet access.