Lookout and Concessions Lead Supervisor

Sundance Mountain Resort•Provo, UT

5d•Onsite

About The Position

Lead and oversee all operations of the Lookout and Concessions departments, guiding the team with strong leadership that builds a culture of quality, teamwork, and accountability. Set the tone for hospitality and ensure the The Lookout and Concessions operations delivers exceptional service and guest experiences.

Requirements

1 years of related experience or equivalent education/experience.
Obtain valid food handler's permit and Tips & Sips alcohol permit within 30 days of hire.
Pass UDABC background check and submit fingerprints for liquor license.
Must have a clean and clear driving record and be capable of operating a Sundance vehicle.
Must be 21 years or older.

Responsibilities

Supervise, train, schedule and manage Employees on assigned shifts.
Ensure compliance with all rules, regulations, and procedures.
Accurately document incidents involving guests or Employees.
Inspect Employee uniforms, cleanliness, and identification.
Conduct daily line-ups and communicate new procedures.
Maintain a safe work environment and promote teamwork.
Provide courteous service to vendors, guests, and Employees.
Handle guest inquiries, complaints, and initiate service recovery.
Order and serve food and beverages, ensuring quality.
Clean and maintain work areas, keeping them in good repair.
Stock supplies and maintain a safe, sanitary workplace.
Manage payment transactions and maintain knowledge of the Point of Sale system.
Perform side work, set up and break down serving areas, and reset them promptly.
Stay informed about resort events and hours of operation.
Submit orders to vendors regularly, routinely check inventory & ensure costs are managed.
Consistently prepare beverages to company standards.
Adhere to recipes and maintain top product presentation.
Educate guests on products and services.
Understand and comply with all laws regarding alcohol service.
Serve alcohol responsibly and communicate beverage knowledge to guests.
Complete paperwork for bar transfers and inventory.
Train, and manage Employee performance, ensuring compliance with company policies.
Interview, hire, train, and manage staff performance.
Handle employee issues, including discipline and recognition.
Complete related paperwork and submit it to HR promptly.