Long Term Supports and Services Intake Coordinator

Montrose County•Montrose, CO

20h•$23 - $27•Hybrid

About The Position

The Intake Coordinator completes intake screening, provides waiver options and community resources, and assigns referrals to Long Term Supports and Services (LTSS) case workers. In addition, the Intake Coordinator provides support to case workers in the performance of professional social casework services in the Adult Services Program within Human Services of Montrose County. Ensures administrative/programmatic support to ensure high quality, effective and efficient social services are provided to members within Montrose, San Miguel, and Ouray counties.

Requirements

A Bachelor’s Degree; or five (5) years of experience in the field of Long Term Services and Supports (LTSS), with includes Developmental Disabilities; or some combination of education and relevant experience appropriate to the requirements of the position.
Must comply with all State of Colorado standards for Case Management.
A minimum of two (2) years of clerical experience in computer systems, data entry, and working with public in general office setting.
Telephone and organizational skills are essential for this position.
Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form.
Must understand and follow verbal and written instructions.
Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have the ability to write routine reports and correspondences.
Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, basic how-to documents and manuals.
Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community.
Have strong customer service orientation and work collaboratively within a team environment.
Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations.
Must have the skill to organize work flow and accomplish established objectives.
Possess the ability to recognize when confidentiality is required and maintain strict confidentiality.
Must maintain appropriate professional boundaries in relationships with customer/clients and the general public.
Must have the ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must be able to apply basic principles of logic and reasoning to a variety of practical problems.
Have problem solving and troubleshooting skills.
Must have strong organizational skills and the ability to prioritize and work on multiple tasks.
Must be able to exercise some independent judgment and function under pressure.
Must be able to accomplish assigned tasks to meet established performance standards and objectives and thinks through the consequences of a decision prior to making it.
Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities.
Must have fundamental experience with word processing, database manipulation, spread sheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources.
Must be able to learn the software and programs related to the position and the County.
Regular and predictable attendance is required.

Nice To Haves

Health care or human service experience preferred.
Bilingual writing, reading and speaking skills in Spanish strongly preferred.
Successful completion of NIMS 700, IS 100 courses within one (1) year of hired.

Responsibilities

Serves as the first point of contact for individuals and community partners inquiring about long term care waivers, supports, and services.
Completes the LTSS screening process and provides LTSS counseling and other community resources.
Processes and assigns LTSS referrals to case workers.
Completes Level of Care (LOC) screening for SNF (Skilled Nursing Facilities) and Program of All Inclusive Care for the Elderly (PACE).
Provides routine clerical support to LTSS staff including but not limited to: completion and tracking of member forms, data entry, and documentation within the state prescribed systems.
Responsible for entry of Per Member Per Month (PMPM) monthly log notes.
Responsible for all aspects of facilitating home modifications for LTSS members including obtaining OT home evaluations and coordinating with contractors and DOLA for successful outcomes.
Responsible for completion of monthly billing as required for certain LTSS programs.
Establishes and maintains filing systems, including updating materials, retrieving information, and ensuring accuracy of files.
Scanning, shredding, and filing as needed.
Attends and participates in agency staff meetings and/or agency committees.
Minute taker for LTSS meetings.
Participates in and attends member meetings as needed; exchanges information with other staff, departments or collateral agencies as appropriate.
Makes referrals to related programs and services as appropriate.
Responds and follows up on all phone inquiries.
Attends training to enhance and maintain knowledge, trends and developments in the field of human services.
Prepares intake packets for caseworkers.
Assists in preparation of agendas and/or scheduling program/department meetings and staff meetings, notifying participants, and scheduling conference rooms, meeting documentation.
Prepares and sends letters to physicians, providers, and members as needed.
Completes home visits and telephone calls to assist with casework functions.
Documents all member and provider contacts in the appropriate state system.
Gathers information from each provider agency on a monthly basis. Requests information, processes information into data base, maintains documentation file, and communicates with case workers about problems.
Forwards approved PARs from SEP and Long Term Home Health Program to appropriate provider agencies.
Obtains eligibility information through the CBMS system on pending clients and shares with caseworkers.
Obtains eligibility information through the CBMS system and shares with community partners as appropriate.
Assists with preparation of rosters, logs, tracking information, files and required reports and notifies appropriate staff when due.
Maintain and coordinate with Program Manager to order office supplies.
Maintains the principles of member confidentiality in every interaction.
Regular and predictable attendance is required.