Long Distance Planner / Dispatcher

Roadway Moving•San Leandro, CA

About The Position

The Long-Distance Dispatcher is responsible for coordinating and overseeing multi-state moving operations across the United States. This role balances customer service, driver leadership, safety compliance, and workforce optimization to ensure efficient, on-time moves in a fast-paced environment.

Requirements

Minimum 2 years of experience in the moving or transportation industry is preferred.
Minimum 2 years of long-distance planning across the country and dispatching is desirable.
Proven experience leading and managing teams.
Working knowledge of federal and multi-state DOT regulations and moving laws.
Strong customer service, communication, and problem-solving skills.
Ability to perform in a high-volume, fast-paced, time-critical environment.
Strong organizational, analytical, and computer skills.
Self-starter able to work with minimal supervision and adapt quickly to change.
Flexibility to work extended hours, including Saturdays, as business needs require.
Bilingual English/Spanish preferred.

Responsibilities

Coordinate and schedule long-distance moving crews to maximize workforce efficiency and job coverage.
Communicate daily with drivers, foremen, and helpers to provide direction, support, and issue resolution.
Monitor job progress, timelines, and restrictions to ensure operational efficiency and compliance.
Prepare and manage all required documentation, including bills of lading and contracts.
Maintain accurate progress reports and operational records for all long-distance moves.
Make safety-conscious decisions and document incidents in accordance with company policy.
Optimize workforce assignments based on skills, availability, and company rules.
Coach, support, and retain high-performing drivers through consistent leadership and feedback.
Collaborate with internal departments to resolve issues and improve operations and retention.
Balance the needs of customers, drivers, and the business to deliver excellent service outcomes.