Logistics Transition Specialist

Patient Engagement Advisors•Tampa, FL

2d•Onsite

About The Position

Patient Engagement Advisors (PEA) is seeking a full-time Logistics Transition Specialist to work onsite at AdventHealth Tampa and in the local area while performing logistics courier duties. The role supports PEA’s mission by encouraging patients to play an active role in their care during and after a hospital stay. The specialist helps ensure patients receive services, understand discharge requirements—including medications, follow-up care, nutrition, transportation, and assistance programs—and have resources for their next stage of care. The role also includes delivering medications, nutrition, product kits, and other patient-care items to a patient’s bedside, home, or another hospital location for handoff. The position requires access to protected health information (PHI), and team members must follow confidentiality and security policies. The stated schedule is Monday through Friday, 9:00 AM–5:30 PM. The description also says the position may require a flexible and/or rotating schedule, including nights, weekends, and holidays, and work during inclement weather as directed by PEA and facility guidelines.

Requirements

High school education or equivalent required.
Must be at least 18 years old.
At least 6 months of pharmacy technician experience, or 1 year of medical assistant or other healthcare/medical experience, required.
Valid driver’s license in the state of employment and a clean driving record, maintained according to company policy.
Ability to work a flexible and/or rotating schedule, including nights, weekends, and holidays; team members may be required to work during inclement weather as directed by PEA and facility guidelines.
Excellent interpersonal and communication skills, including the ability to build trust and collaboration with patients, families, and multidisciplinary providers and support patient understanding and engagement.
Ability to manage multiple complex patients and address diverse needs.
Ability to work in a fast-paced, rapidly changing environment.
Creative problem-solving ability, sound judgment, and decision-making skills.
Professional conduct and the ability to represent PEA positively.
Intermediate computer skills, including use of web-based tools such as point-of-sale, pharmacy information, and clinical/EMR systems.
Ability to use and navigate applications on an iPad.
Compliance with PEA and health-system confidentiality, security, and privacy policies.

Nice To Haves

Retail pharmacy experience is strongly preferred.
Other related hospital experience will be considered.
An associate’s and/or bachelor’s degree will be considered in the absence of healthcare experience.

Responsibilities

Deliver medications, nutrition products, product kits, and other patient-care items to patients’ bedsides, homes, or other hospital locations for handoff.
Offer PEA services based on individual patient needs, including scheduled appointments, transportation, nutrition, medications, and products.
Collect and document social determinants of health information for each patient offered services.
Use Patient Navigation Systems (PNS) and other applications to document completed activities and fulfill patient needs.
Recognize patient indicators in PNS, such as high-risk status and payer type, and coordinate action steps to improve outcomes.
Meet scheduled KPI goals and document follow-up appointments in PNS.
Collect payments in accordance with applicable policies and procedures.
Use PEA software and assistance programs, including coupons, vouchers, and discount cards, to help patients obtain savings or value.
Facilitate available Generosity services and leverage community-resource partnerships.
Offer program services to all patients and use missed-patient reporting to provide services by phone.
Participate in hospital-specific rounds and huddles, sharing information and collaborating with the clinical care team and hospitalists.
Execute daily workflow procedures and track, engage, obtain permission from, and serve the expected number of patients to meet KPI thresholds.
Pick up and deliver prescriptions and medical supplies accurately and on time.
Handle and store medications and supplies properly, and obtain the recipient’s signature for deliveries.
Meet productivity goals established by site leadership.
Submit “Wow Stories” to the Supervisor at intervals requested by PEA Leadership, describing exceptional patient-care experiences.
Work with prescribing clinicians and pharmacists to support medication affordability and successful delivery according to Standard Operating Procedures.
Comply with PEA and hospital-specific policies and procedures, including security and privacy requirements for physical and electronic information.
Maintain working knowledge of equipment, services, and supplies available to transitioning patients.
Complete ongoing health-system and PEA-required training.