Logistics TMS Administrator

Lactalis USA Inc.•Buffalo, NY

just now•$20 - $22•Onsite

About The Position

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®. At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued. Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy. Lactalis USA is currently hiring a Logistics TMA Administrator based in Buffalo NY. The Transportation Administrator is responsible for scheduling pickup and delivery appointment times for all transportation flows across the US network. This includes excellent interpersonal communication between departmental colleagues, customers, and transportation service providers. Telephone, e-mail, and internet-based software tools are utilized to coordinate appointments, appointment changes, and status updates. In addition, internal and external reporting using Microsoft Word and Microsoft Excel related to transportation planning and transportation execution performance is conducted on a periodic basis. This position requires regular communication and collaboration with departmental colleagues to achieve departmental objectives.

Requirements

At least 2 years experience with Transportation Planning (appointments, high volume customer interaction) or related distribution / transportation experience.
Transportation Dispatch (coordination with carriers). Manual experience is acceptable, use of systemic tools is preferred.
Knowledge of the United States geography, awareness of transportation and/or warehouse operations is of benefit.
Intermediate knowledge of Microsoft Word & Excel.
Excellent verbal communication skills and experience with customer interactions via phone/email is required.
A minimum of a High School Diploma and preferably some post-secondary education.

Responsibilities

Responsible for answering phone calls & emails and providing customer assistance related to scheduling and status’.
Schedule/Reschedule appointment times for pickups and deliveries across the US distribution network, suppliers, and customers.
Use of multiple software scheduling tools across the Lactalis’ distribution network (One Network) and customers / suppliers.
Process scheduling changes due to order changes that result from ‘past cut-off’ requests.
Actively maintain current scheduling tools (Ortec, OneNetwork, & Excel), with specific emphasis of timely and accurate data maintenance of these tools.