Logistics Support Representative

TEKsystems • Salt Lake City, UT

2d • $22 - $22 • Remote

About The Position

We are seeking customer-focused professionals to support live order operations in a fast-paced, high-volume environment. This role is responsible for managing active orders, assisting customers and service providers, resolving delivery issues, and ensuring a seamless customer experience.

Requirements

• Previous call center, customer service, or support experience
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable handling customer concerns and escalations
• Strong computer navigation skills
• Experience with data entry
• Proficiency in Microsoft Excel and Google Sheets

Nice To Haves

• Logistics, transportation, dispatch, or operations experience
• Technical support experience
• Experience supporting live operations or high-volume service environments
• Strong sense of urgency and attention to detail
• Ability to work independently in a remote environment
• Excellent organizational and time-management skills
• Customer-first mindset with a focus on delivering positive outcomes
• Comfortable navigating multiple systems simultaneously

Responsibilities

• Manage live orders and ensure service providers are assigned appropriately
• Handle inbound and outbound customer support calls
• Respond quickly to customer inquiries, concerns, and escalations
• Process refunds, order cancellations, and account updates
• Follow established support workflows and escalation procedures
• Assist with onboarding, training, and account-related questions
• Accurately document interactions and resolutions
• Monitor active orders and troubleshoot issues impacting completion
• Collaborate with internal teams to support daily logistics operations

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed