Logistics Support Rep ACL
About The Position
The Logistics Support Rep acts as a resource and role model for department staff, providing training, orientation, and day-to-day work direction. This role involves monitoring department productivity and staffing levels, and offering guidance on complex issues. The representative assists in investigating and resolving procedure, process, or performance failures, documenting discrepancies for quality assurance. They also support Human Resource functions such as interviewing, staff development, and addressing teammate concerns. Additionally, the role involves interpreting and communicating department policies, ensuring constructive communication to enhance performance, and performing courier and dispatch duties to maintain staffing levels. Collaboration with internal and external customers is key for coordinating business rules and implementing new accounts. The position oversees logistics database systems, utilizes data for route design, and provides administrative support to leadership, including data spreadsheets, route sheet reviews, and schedule updates. Reporting on logistics key responsibility areas and metrics is also a part of this role.
Requirements
- Valid Driver’s License
- Associate degree or equivalent experience.
- Typically requires 2 years of dispatch, courier or administrative experience.
- Demonstrates ability to direct and lead a group of staff on department daily activities
- Excellent communication skills
- Basic computer skills including experience using computer software applications
- Ability to work in a fast-paced environment and the ability to handle multiple tasks simultaneously under general direction
- Demonstrated customer service skills to interfaces with internal and external customers
- Demonstrates a willingness to work a flexible schedule, which may include working an alternative site or shift assignment
Responsibilities
- Acts as a resource and role model to department staff on training/orientation, and day-to-day work direction.
- Monitors department productivity, staffing levels, and directs effort and/or guidance on more complex issues.
- Assists in the investigation of procedure, process, and/or performance failures aiding in resolution.
- Reviews and reports discrepancies to leadership.
- Documents appropriate information for quality assurance/improvement according to established protocol.
- Assists with Human Resource responsibilities, which may include interviewing and selection of new staff, staff development, and resolution of teammate general concerns.
- Assists in interpreting department policies / procedures and advises and updates department staff on procedural changes.
- Maintains constructive and effective communication to enhance department performance.
- Performs all duties related to courier and dispatch roles to ensure department staffing levels are maintained.
- Collaborates with internal and external customers to coordinate and validate business rules and execute new account implementations.
- Oversees the logistics database systems for proper functionality and utilization.
- Utilizes data for route design or adjustments to business changes.
- Provides administrative support to department leadership related to data spreadsheets, route sheet reviews, and correction of inaccurate data.
- Reviews, edits, and updates logistics hospital schedule on an ongoing basis.
- Assists with reporting of data for logistics key responsibility areas and metrics review.
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
