Usher - ACL Live

Ryman Hospitality Properties•Austin, TX

About The Position

As an Usher, you contribute to exceptional guest experiences in iconic concert venues. You verify tickets, direct guests to seating locations, distribute handouts, provide information, and help maintain a clean facility during and after events. You deliver attentive, distraction-free service that enhances the event experience, seek opportunities to assist guests, provide confident guidance, and share your enthusiasm for live entertainment.

Requirements

Effective interpersonal and verbal communication skills.
Outgoing personality.
Ability to work during peak times, including evenings, weekends, and holidays, to support business needs.
Ability to speak, hear, and use non-verbal cues to communicate with guests.
Near, distance, and color vision for navigating ticketing and seating.
Ability to stand and walk for extended periods, including on uneven surfaces and while carrying items.
Ability to walk up and down stairs while navigating the venue.
Ability to regularly lift and carry up to 25 pounds to carry materials or assist with setup and breakdown.
Ability to maintain mental and visual attention to respond to guest needs or emergencies.

Nice To Haves

High school diploma or equivalent preferred.
Previous guest service experience preferred.

Responsibilities

Scan and verify tickets required for entry, and refer guests without proper tickets or credentials to the appropriate agent.
Provide seating directions at entry points and assist guests with additional seating guidance or personal assistance as needed.
Distribute approved handouts, including show programs, as required for each event.
Assist with crowd management, maintain order in general seating areas and aisleways, and monitor the assigned section for people needing assistance.
Address disruptive behavior and seating discrepancies, including unauthorized recording; explain required corrective actions and contact leadership if further assistance is needed.
Respond to guest concerns, take corrective action to resolve them, and contact leadership if further assistance is needed.
Help maintain facility cleanliness, including collecting trash before, during, and after shows.
Assist with event setup and breakdown of chairs and seating configurations.
Report concerns and maintenance items to department and venue management.
May be trained to perform post-show tours.
Support emergency evacuation procedures by guiding guests and employees to designated locations and coordinating with security or paramedics as needed.
Model company service basics and follow corporate policies, safety and security procedures, and brand standard operating procedures.
Promptly report accidents, facility issues, and unsafe conditions to management.
Perform other duties as assigned.