Usher

LINCOLN CENTER • New York, NY

4d • $0 - $21 • Onsite

About The Position

Ushers are members of the Guest Experience staff, who are the welcoming faces of Lincoln Center. They greet and assist guests at events and performances in David Geffen Hall and Alice Tully Hall. In addition to greeting, handing out programs, assisting guests with seating and general wayfinding, they attend to guest needs in the halls and other performance areas. It is important they always model Lincoln Center’s three Guest Experience Principles: Inclusive, Engaged and Distinct. The role of Usher is a part-time, on-call position, based on the events scheduled in the halls. Ushers are generally scheduled for 4-hour shifts at a time, and hours can vary weekly and will include daytime, evening, weekend, and holiday shifts. Ushers are paid $83.90 per call. The position is covered by the Collective Bargaining Agreement (“CBA”) between Lincoln Center for the Performing Arts, Inc., and Local 306 IATSE. Employees are required to join the union. Terms and conditions of employment are subject to Lincoln Center’s policies and the CBA.

Requirements

• Demonstrated leadership skills.
• Ability to work independently and remotely.
• Proven customer service experience.
• Excellent interpersonal and communication skills.
• Ability to multi-task and problem solve in a fast-paced environment.
• Flexible availability is a must, including being able to work during matinee, evening, and weekend performances.
• Position requires the ability to maneuver mobility devices (occupied and unoccupied) on flat and inclined surfaces.
• Additional requirements include ability to read and interpret ticket information, distribute and pick up Playbills and other printed materials, and use 2-way radios to stay in contact with management, taking further action as needed.
• Candidates must be available for all required training and onboarding sessions: Interview Day: October 30, 2026, between 10:00 AM and 5:00 PM at Lincoln Center, People Team Onboarding: December 1, 2026, from 9:45 AM to 4:00 PM, Guest Experience Training Session 1: December 2, 2026, from 12:00 PM to 4:00 PM, Guest Experience Training Session 2: December 8, 2026, from 12:00 PM to 4:00 PM.
• Candidates must be available to work a minimum of six ushering shifts by January 15, 2027.

Responsibilities

• Greet guests attending events presented at LCPA-managed venues.
• Distribute event materials to guests as needed.
• Provide accurate information about an event or venue upon request, including directions within and outside of the halls, and other venues or attractions on campus.
• Ensure performance house rules, such as entry, exit, late seating, photography etc. are adhered to, and maintain access control to performance areas.
• Notify supervisory staff and/or security staff of any emergency situations immediately as they occur.
• Exemplify guest excellence characteristics in all interactions with guests, and fellow co-workers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed