Logistics Specialist - Middle Mile Payment Disputes

Aston Carter•Nashville, TN

3d•$23 - $23•Onsite

About The Position

This role supports a rapidly growing transportation network by ensuring carrier partners are paid accurately and on time for the loads they complete. As a Logistics Specialist focused on middle mile payment disputes, you will investigate and resolve payment issues, reconcile discrepancies, and support continuous improvement of payment processes. You will work in a high-visibility position within a fast-paced logistics environment, using your operations background, analytical skills, and customer-focused mindset to deliver best-in-class service to carriers.

Requirements

High school diploma or equivalent.
Knowledge of Microsoft Office, including Excel, Word, and other related platforms.
Practical Excel skills, such as working with pivot tables and charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, and array formulas.
Previous logistics or operations experience, with higher-level warehouse experience preferred.
Experience managing large data sets and using data to drive performance and process improvements.
Ability to work a flexible schedule, including weekends, nights, and holidays.
background in B2B customer support, supply chain, transportation, freight, or third-party logistics.
Experience in logistics operations and transportation environments.
Ability to perform data analysis to support payment reconciliation and process improvement.
Strong problem-solving skills with the ability to deep dive into complex cases.
Effective written and verbal communication skills for interacting with internal and external stakeholders.
Customer-focused mindset with a passion and drive for delivering excellent service to carriers.
Ability to work independently in an often ambiguous work environment.
Basic mathematics skills to calculate payment differences and validate invoice amounts.

Nice To Haves

1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience (preferred).
1+ years of management experience (preferred).
Experience with SQL, including querying and analyzing data (preferred).
Bachelor’s degree (preferred).
Experience in program management or process ownership within logistics or transportation settings.
Familiarity with third-party logistics operations and freight payment workflows.
Demonstrated ability to identify process improvement opportunities and contribute to operational enhancements.
Alignment with leadership principles such as Deep Dive and Ownership, demonstrating thorough analysis and end-to-end responsibility for outcomes.

Responsibilities

Identify, investigate, and resolve payment disputes for the transportation services carrier network.
Deep dive into individual cases by reviewing notes, documentation, and system records to determine the root cause of payment errors.
Resolve carrier claims on invoice payments in accordance with established payment policies and contracts.
Review and interpret multiple payment policies and contracts to verify payment requirements and ensure accurate application.
Assess up to approximately 20 different work types to determine the appropriate payment resolution path.
Calculate payment differences and reconcile discrepancies between expected and actual payments.
Ensure accurate and timely resolution of carrier payment disputes to maintain service level agreements (SLAs).
Maintain the organization’s SLA commitments to carriers by meeting quality and timeliness standards for case resolution.
Meet or exceed established daily quota goals for dispute resolution and related case work.
Collaborate directly with carriers and cross-functional internal teams to clarify issues and drive payment resolutions.
Communicate clearly and professionally with internal and external partners to explain findings, decisions, and next steps.
Engage with internal teams and stakeholders to identify opportunities to improve payment processes and uphold the customer promise.
Support ad-hoc requests related to payments, data analysis, and process improvements as needed.
Assist the team with other payment-related initiatives and projects when opportunities arise.
Utilize Microsoft Excel and other tools to analyze large data sets, identify trends, and support performance and process improvements.
Apply basic mathematics and data analysis to validate payment calculations and ensure accuracy.
Demonstrate flexibility and adaptability to evolving business requirements, workflows, and priorities.
Provide B2B customer support to carrier partners, focusing on delivering a positive and solution-oriented experience.
Leverage logistics and operations experience to understand transportation workflows and their impact on payments.