Disputes Specialist

Idaho Housing and Finance Association • Boise, ID

1d

About The Position

WE ARE HIRING! We are seeking a detail-oriented and compliant individual to join our team as a Disputes Specialist! You will play a crucial role in observing resolution functions, managing administrative tasks, and ensuring compliance with regulatory standards. At Idaho Housing and Finance Association, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

• Prior experience in mortgage servicing, bankruptcy administration, or customer service within a regulated financial environment.
• Strong understanding of Chapter 7 bankruptcy procedures, legal documentation, and regulatory requirements including RESPA, FDCPA, CFPB, FCRA, and UDAAP.
• Proficiency with systems such as OnBase, CTS, MERS, and complaint portals.
• Excellent verbal and written communication skills, with the ability to handle sensitive customer issues professionally and discreetly.
• Proven ability to manage multiple tasks in a fast-paced environment and maintain strong organizational and problem-solving skills.
• High school diploma or equivalent required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Investigate and resolve issues related to escrow, taxes, insurance, late charges, payments, credit disputes, fees, collection efforts, property preservation, loss mitigation, and account balances.
• Draft professional response letters and ensure all complaints are handled within regulatory timelines, including updates to CFPB, BBB, and other complaint portals.
• Track and manage loan modification documents for bankruptcy borrowers and prepare Assignments of Mortgage.
• Open, process, and close Chapter 7 bankruptcy files; send packets, coordinate referrals, and review motions.
• Upload documents, maintain notes, communicate with counsel, track loan modifications, prepare assignments, manage MERS, and process mail.
• Provide support to executives and internal departments on customer resolution matters and maintain accurate records of resolution efforts.
• Assist with overflow collections and loss mitigation calls during critical periods, ensuring compliance with RESPA, FDCPA, CFPB, UDAAP, and FCRA.
• Other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED