Logistics Service Coordinator (2nd shift)

INDIANA RAILROAD COMPANY•Terre Haute, IN

6d•$29 - $34•Onsite

About The Position

The Indiana Rail Road Company is committed to providing the highest quality service to our customers. This position is responsible for fielding internal and external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication. Transport railroad crews in a safe and timely manner if needed as relief.

Requirements

High School diploma/GED
18 years of age or older
Valid Driver's License
Safe driving record
Three or more years customer service experience
Must demonstrate an aptitude for developing railcar technical knowledge
Must pass a background screening
Must obtain (within 6 months from date of hire) and maintain Chauffer’s License
Must pass a pre-employment drug/alcohol screen

Nice To Haves

Two or more years experience in the railroad industry
Experience with Railcar Management (RMI) software program
Valid Chauffer’s License

Responsibilities

Communicate the movement and placement of railcars to customers and railroad employees
Assist with customer inquiries about their freight and issues with delivery schedules
Answer incoming calls and emails, respond to complaints, providing INRD information as necessary
Maintain records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
Prepare and maintain customer service documentation such as summaries and reports
Account for all accessorial charges for car accounting process: demurrage, weighing, switching, etc.
Account for all car movement: switch lists, wheel reports, interchanges, car placements and releases
Maintain a thorough knowledge of customers’ current on hand inventories
Perform car tracing functions for customers
Create waybills and bill of lading for customers; ensure correct routing and coding
Instruct train crews of work required for customers en route
Interact with railroads: request bulletins for crews, information on car movement and billing
Establish a knowledge of the Railcar Management (RMI) reporting system (system responsible for all traffic movements and billing)
Safely transport railroad crews, as directed
Operate company vehicles in compliance with all federal and/or state laws