Logistics Planner

Odyssey•Charlotte, NC

9d•Hybrid

About The Position

The Logistics Planner serves as the front line for customer load planning, coordinating orders with appropriate carriers at the least total delivered cost. The role applies a continuous-move mentality to routings wherever possible to optimize value for customers and carriers. Planners focus on productivity and profitability while working with Logistics Support Specialists on shipment administration, including order placement, follow-up, troubleshooting, appointment scheduling, quality control, and metrics. They proactively manage pending orders and develop effective carrier routings using carrier-system capacity and origin-based units. This is a hybrid position in Charlotte, North Carolina, with a Monday–Friday schedule during standard business hours, averaging 40 hours per week. Travel and supervisory responsibilities are not required. The position reports to the Director, Operations. Applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed.

Requirements

High school diploma required.
Excellent communication skills and a professional telephone demeanor.
Exceptional knowledge of products handled, specialized equipment, and the carrier base used.
Proficiency in Hours of Service (HOS) guidelines for efficient load planning.
Ability to work in a team environment and share daily workload to find synergies between shipments handled by Logistics Planners.

Nice To Haves

Bachelor’s degree preferred.
At least 3 years of transportation experience strongly preferred, especially in bulk truck operations.

Responsibilities

Obtain complete and accurate customer load information, maintain current load templates, and process orders in the TMS.
Review open orders across brokers to identify and recommend available carriers and cost-effective lane routing; obtain carrier pricing as needed and stay informed about carrier mergers and market changes.
Prioritize spot requests for overflow coverage and emergency shipments, and carry an after-hours cell phone to support time-sensitive coverage needs.
Keep Non-Conformance Reports current by advising Logistics Support Specialists of issues, assist with billing reconciliation, and use software tools and reminders to minimize errors.
Communicate accurate carrier and customer database information to systems support staff and assist the Operations Manager with special projects.
Solicit referrals and new business from existing accounts, conduct phone sales, and forward qualified prospects to the Operations Manager.
Cultivate customer relationships through responsive service, monitor order volumes and trends, and proactively alert customers and management when patterns shift.
Negotiate competitive rates that meet company profit margin goals while building carrier partnerships and maximizing capacity and value through continuous moves.
Alert customers to additional charges and obtain documented acknowledgment.