Logistics Planner - DCS

J.B. Hunt Transport Services, Inc.•Chester, NY

3d•$77,000 - $96,300

About The Position

Under general supervision, the Logistics Planner executes load assignments to meet customer requirements for on-time, safe, damage-free freight delivery in a cost-effective manner. The role optimizes assets and drivers to meet customer requirements, service levels, revenue and profitability goals, and driver needs. It also manages external carriers to minimize costs and maximize customer service levels. The incumbent must be able to work any shift, including day, night, and weekend shifts, to provide scheduling flexibility and ensure operational success.

Requirements

High school diploma or GED and 3–4 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience.
Ability to work any shift, including day, night, and weekend shifts.
Ability to consistently travel to account and customer locations.
Experience in business administration, customer service/account management, and transportation/logistics.

Nice To Haves

Bachelor’s degree and 4–5 years of experience in the transportation/logistics industry.
Experience fostering strong customer relationships through meeting commitments, open communication, and ongoing feedback and improvement.
Knowledge of J.B. Hunt’s vision, structure, culture, philosophy, operating principles, values, and code of ethics.
Knowledge of effective planning techniques and ability to contribute to operational (short-term), tactical (1–2 years), and strategic (3–5 years) planning in support of the overall business plan.
Ability to understand, monitor, update, or enhance existing business or work processes.
Ability to analyze issues, determine root causes of organizational problems, and develop alternative solutions in the best interest of the business.
Ability to accurately analyze situations and make productive decisions based on informed judgment.
Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion.
Proven experience establishing and maintaining healthy working relationships with clients, vendors, and peers.
Experience with Microsoft Excel, Word, Access, PowerPoint, and Outlook.

Responsibilities

Assign and pre-plan freight for drivers and external carriers according to DOT guidelines, appointment times, and driver availability to meet customer requirements, increase operational efficiency, and reduce operating costs.
Verify inbound capacity details, including driver hours, due homes, and trailer assignments, to manage utilization and driving-team safety.
Monitor pickup and delivery times against driver performance to maintain service levels and customer satisfaction.
Build relationships with external carriers concerning freight availability and service issues, increase market capacity, and communicate with internal teams to identify volume opportunities.
Coordinate with Customer Experience Representatives and/or the appointment team to reset freight based on rail updates, missed appointments, and other events to protect service.
Match load assignment requirements to drivers’ available hours while maintaining hours-of-service and company regulations.
Meet and exceed operations productivity goals to minimize empty miles, maximize stops, and reduce costs.
Resolve service issues promptly to meet customer requirements, maximize service levels, and support customer retention.
Coordinate equipment pool availability at customer sites, market locations, and/or rail ramps to balance assets and meet operational and customer needs.
Balance freight and equipment availability in assigned markets based on capacity, customer requirements, and driver needs, and manage internal capacity to match freight volume.
Track and interpret customer KPIs to improve service execution and customer relationships.
Provide mentorship to Manager Trainees and Transportation Managers.
Improve account and location results by understanding operational performance indicators that affect financial results.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
May be eligible for an annual bonus and incentives based on profitability or volumes, subject to applicable plan terms