Logistics Planner

Odyssey Logistics•Charlotte, NC

12d•Hybrid

About The Position

The Logistics Planner is the front line for customer load planning, coordinating orders with appropriate carriers at the lowest total delivered cost. The role promotes continuous-move routings whenever possible to improve value for customers and carriers, and plans for productivity and profitability. Logistics Support Specialists assist with administrative shipment functions, including order placement, follow-up, troubleshooting, appointment scheduling, quality control, and metrics. The Planner proactively manages pending orders and seeks effective carrier routings using system capacity. This position is based in Charlotte, North Carolina, and follows a hybrid work model. The schedule is Monday through Friday during standard business hours, averaging 40 hours per week. There is no travel or supervisory responsibility. The position reports to the Director, Operations. Applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed.

Requirements

High school diploma required.
Excellent communication skills and a professional telephone demeanor.
Exceptional knowledge of products handled, specialized equipment, and the carrier base used.
Proficiency in Hours of Service (HOS) guidelines for efficient load planning.
Ability to work in a team environment and share daily workload to find synergies among shipments handled by Logistics Planners.

Nice To Haves

Bachelor’s degree preferred.
At least 3 years of transportation experience is strongly preferred, especially in bulk truck operations.

Responsibilities

Obtain accurate, complete customer load information, keep load templates current, and process orders in the TMS.
Review open orders across brokers to identify and recommend available carriers and cost-effective lane routings.
Obtain carrier pricing as needed and stay current on carrier mergers and market changes.
Prioritize spot requests for overflow coverage and emergency shipments, and carry an after-hours cell phone to support time-sensitive coverage needs.
Keep Non-Conformance Reports current by advising Logistics Support Specialists of issues, assist with billing reconciliation, and use software tools and follow-up reminders to minimize errors.
Ensure carrier and customer database information is accurately communicated to systems support staff and assist the Operations Manager with special projects.
Solicit referrals and new business from existing accounts, conduct phone sales, and forward qualified prospects to the Operations Manager for follow-up.
Build customer relationships through responsive service, monitor order volumes and trends, and proactively alert customers and management when patterns shift.
Negotiate competitive rates that meet company profit margin goals while maintaining partner-like carrier relationships and maximizing capacity and value through continuous moves.
Notify customers of additional charges and obtain documented acknowledgement.