Logistics & Operations Analyst Behavioral Health

Wellstar Health System

1d•Onsite

About The Position

The Logistics and Operations Analyst, Behavioral Health plays a central role in the operational coordination and deployment of behavioral health resources across 9 hospitals. This position is responsible for the logistics and operations of the Behavioral Health Assessment and Resource Center (BH ARC), ensuring timely triage and response to incoming consults, and facilitates efficient communication and resource allocation among clinical teams, inpatient units, emergency departments, and community partners. The Logistics and Operations Analyst serves as the key link between system-wide behavioral health teams and operational leadership to optimize access, continuity, and quality of behavioral health care. Strong candidates for this position will demonstrate robust problem-solving and critical thinking skills and the ability to work independently.

Requirements

Minimum 3 years healthcare operations, patient flow or logistics coordination, ideally in emergency department, behavioral health or care management settings Required
Bachelors Health Administration or Bachelors Social Work or Bachelors Counseling or Bachelors Psychology or Bachelors Industrial Engineering or Bachelors Operations Management or Bachelors Business Administration/Management

Nice To Haves

Masters Health Administration-Preferred
Masters Industrial Engineering-Preferred
Masters Operations Management-Preferred
Masters Business Administration/Management-Preferred
Lean Six Sigma Green Belt or higher Preferred
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) Preferred
Minimum 1 year supervisory experience in a call center or healthcare setting Preferred
Minimum 1 year experience working within a large, multi-hospital health system Preferred

Responsibilities

Monitor and manage the flow of behavioral health consults across the hospital system, ensuring timely assignment and response.
Coordinate deployment of behavioral health clinicians and consultation services to match patient needs and system capacity.
Track and prioritize consults based on clinical urgency, patient acuity, and resource availability.
Collaborate with nursing, medical, and administrative leadership to assist in managing and load-balancing staffing and service delivery to align with system priorities.
Provide operational oversight for the BH ARC team.
Monitor use of established protocols for triage, escalation, and communication with hospital units.
Monitor operational metrics, call volume, and response times to maintain high-quality service standards.
Develop and maintain workflows, scripts, and escalation procedures in collaboration with clinical leadership.
Serve as the primary contact for behavioral health resource logistics across the system.
Facilitate logistics huddles with hospital-based teams and centralized resources.
Maintain real-time situational awareness of staffing, bed availability, and consult backlogs.
Support incident management and rapid response for behavioral health-related crises.
Track key performance indicators (KPIs) related to consult turnaround, response times, and utilization patterns.
Generate reports and dashboards to support operational decision-making and quality improvement initiatives.
Identify workflow inefficiencies and collaborate on process improvement initiatives.
Support onboarding and ongoing training of call center staff and related personnel as it relates to business processes.
Ensure compliance with policies, procedures and Joint Commission regulations and readiness.
Contribute to the development of policies and procedures that standardize behavioral health logistics across the system.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.