Logistics Office Manager

Focus•Homer Glen, IL

About The Position

We are looking for individuals experienced in logistics and transportation to add to our team. This role will handle day-to-day operations with a focus on efficiency and time management. They will be responsible for streamlining administrative procedures, managing customer relationships, inventory control, office staff supervision, and task delegation.

Requirements

Bachelor's Degree in Business Administration or related field
Minimum 5 years' administrative experience
Prior supervisory experience is required
Strong customer service skills
Strong PC skills with a good understanding of Excel, Word, and Access software
Basic quantitative/financial analysis skills
Ability to facilitate trainings needs
Exemplifies strong ownership over projects from start to finish
Ability to manage competing priorities simultaneously
Great communication skills
Highly organized

Responsibilities

Act as the first point of contact for staff - responding to feedback and suggestions, daily requests
Responsible for the appearance and functionality of the office - daily quality assurance and organization
Manage and negotiate many of the company's vendors including snacks, lunch, dinner, plants, etc.
Works closely with property management and our sub-Landlord to maintain our facilities
Help track and process expenses on a weekly basis
Partner with various internal teams such as IT, Accounting and HR to onboard employees and roll out processes
Provide concise, quality customer service in a professional and courteous manner to both internal and external customers.
Recognize and resolve documentation errors
Assist customers via phone, email and fax with inquiries including: tracing shipments and billing and/or invoicing questions
Perform general clerical duties as assigned, including: answering and directing phone calls, filing, data entry and billing
Process over, short and damaged freight and related documentation for customer resolution
Provide assistance to Contractor/Drivers
Follow established Standard Operating Procedures (SOP's) to process orders including accurately picking, performing quality control checks, sorting, consolidating freight, building and wrapping pallets, packing, loading and preparing the orders for shipment
Responsible for cross-training in multiple areas of the warehouse and/or participates in projects as assigned by manager
Perform housekeeping and inventory control tasks, maintaining a clean work environment including complying with all Environmental Health and Safety requirements