Logistics Marketing Specialist

Defense Logistics Agency • Battle Creek, MI

8d • Onsite

About The Position

This position involves responding to customer concerns regarding inquiries related to the Federal Logistics Information System (FLIS), and its supporting applications, tools, and products utilized by various entities including military, DLA, Federal Agencies, Whole of Government, and contractors. The role also includes reviewing promotional materials, campaigns, and communications to ensure alignment with target audiences, relaying customer concerns to the appropriate program management office for improvements, and developing agency-approved surveys for continuous feedback. A key responsibility is managing Logistics Operations web-based platforms, including creating new web page strategies and design standards in compliance with Federal Law and Section 508 of the Disabilities Act.

Requirements

• Must be a U.S. citizen
• One year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector (for GS-11 level).
• One year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector (for GS-12 level).
• Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.
• GS-11 Specialized Experience: Participates in the development of business and marketing plans, including objectives and strategies. Tracks, organizes and maintains inventory of customer outreach materials and fulfills request for customer outreach materials and support as needed. Produces outreach material including but not limited to: brochures, flyers, banners, guides, proposals and presentations as effective materials to support product and service communication.
• GS-12 Specialized Experience: Develops and implements new ways of communicating with customers through social media platforms, campaigns, e-mail communications graphic media, and product demonstrations to educate and promote users of logistics information tools, products and services. Markets and promotes product and service changes and/or upgrades to support customer requirements and keep users abreast of pending changes and updates to web platforms, systems and applications. Directs concerns and issues to appropriate area for resolution and follows up to ensure customer satisfaction and/or ascertain ways to improve customer support.

Nice To Haves

• REAL ID or other acceptable identification documents to access certain federal facilities.

Responsibilities

• Responds to customer concerns regarding inquiries related to the Federal Logistics Information System (FLIS), and the supporting applications, tools, and products utilized by the customers (military, DLA, Federal Agencies, Whole of Government, and contractors).
• Reviews all promotional materials, campaigns and communications to ensure positioning and messaging are aligned with target audiences.
• Relays customer concerns to the appropriate program management office to improve logistical support applications, tools, and systems.
• Develops and creates agency approved surveys to track and capture customer feedback for continuous improvement.
• Manage Logistics Operations web based platforms to include the creation of new web page strategies and design standards (currently using AFPIMS) with regard to Federal Law, Section 508 of the Disabilities Act.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed