Logistics Specialist

Carda Health

3d • Remote

About The Position

Carda Health is building the world's first patient-centered virtual heart and lung platform, starting with cardiac and pulmonary rehab. With only 10% of eligible patients accessing rehab, we're revolutionizing care through accessible, effective, and engaging home-based programs. Backed by top investors, we partner with leading hospitals and insurers to expand access to life-saving treatments. We are a team of clinicians, mathematicians, entrepreneurs, and engineers who believe technology and data, when applied ethically, can transform healthcare.

You are a detail-oriented logistics professional, comfortable interfacing with fulfillment partners and effective at troubleshooting issues that touch operations, patients, and billing all at once. You bring strong problem-solving skills and can manage multiple open issues simultaneously, with excellent written and verbal communication, including direct patient-facing communication. You are able to work independently in a fast-paced, remote environment.

Requirements

• 1+ years of experience in logistics, supply chain, inventory management, or warehouse operations
• Comfortable working with inventory or warehouse management systems and spreadsheets (Excel/Google Sheets)
• Strong problem-solving skills with the ability to manage multiple open issues simultaneously
• Excellent written and verbal communication, including direct patient-facing communication
• Experience working with shipping carriers and resolving delivery/billing disputes
• Ability to work independently in a fast-paced, remote environment

Nice To Haves

• Healthcare or medical device logistics experience

Responsibilities

• Monitor inventory for cardiac and pulmonary rehab devices, ensuring adequate stock levels across all programs
• Serve as the point of contact for patients experiencing lost items, damaged items, delivery delays, or billing issues tied to device shipments and returns
• Investigate and resolve delivery and shipping issues in coordination with carrier partners
• Troubleshoot fulfillment issues (delivery errors, packaging quality, inventory discrepancies) and act as the escalation point for warehouse operations
• Maintain accurate records across inventory and lost/damaged devices
• Collaborate cross-functionally with Member Experience, Warehouse Operations, and other Carda teams as needed to resolve patient issues quickly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed