Logistics Lead

RXO•Naperville, IL

About The Position

As a Logistics Lead at RXO, you will effectively manage and administer operational policies and procedures that support the Managed Transportation team’s objective to ensure the highest possible quality and accuracy for our customers. Your day-to-day will involve assessing and adjusting staffing requirements to maintain the highest possible level of quality service while minimizing overtime or excess labor expenses. You will oversee all supervisory functions, including developing and mentoring supervisors and coordinators, and ensuring the regular use of metrics and system tools. You will act as a liaison between Account Managers and operational staff regarding policy and procedure changes, investigate significant issues to determine root cause and correction procedures, and initiate incident reports when necessary. Additionally, you will coordinate procedure and document changes, comply with all quality policies and procedures, attend required quality meetings, and ensure all quality initiatives are communicated to the operational staff. You will also identify opportunities for process efficiencies, work with the operations team and System Engineers to implement them, and analyze quantitative information to resolve issues. Maintaining the departmental budget and ensuring compliance is key, as is actively participating as a departmental representative in planning, scheduling, budgeting, and policy development. You will also work with HR and upper management on disciplinary issues and corrective actions, and actively participate in the hiring and/or termination process.

Requirements

4 years of supervisory experience in logistics and/or transportation

Nice To Haves

Bachelor’s degree in Transportation, Supply Chain or a related field
Availability to travel occasionally
Ability to quickly learn and achieve proficiency in new software applications
Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audiences
Ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations

Responsibilities

Assess and adjust staffing requirements to maintain the highest possible level of quality service to our customers, while maintaining the lowest possible expenditures of overtime or excess labor expense
Oversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure the regular use of metrics and system tools in conjunction with the operational metrics review standards
Function as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate all significant issues to determine root cause and correction procedure, initiate incident report when necessary
Coordinate all procedure and document changes, comply with all quality policies and procedures, attend any required quality meetings, and ensure that all quality initiatives are adequately communicated to entire operational staff
Identify opportunities for process efficiencies and work with operations team and System Engineers to create specifications and implement
Analyze quantitative information and apply professional judgment to resolve issues
Maintain departmental budget and ensure compliance to it; actively participate as departmental representative in planning, scheduling, budgeting and policy development and administration
Work with HR and upper management on any disciplinary issues and institute corrective action; actively participate in the hiring and/or termination process